Because Appropriate Hard Measurements Are Not Always Intuitive or Obvious,the

Multiple Choice

Because appropriate hard measurements are not always intuitive or obvious,the potential for counting or tracking an irrelevant aspect of operations is high.Thus,it is often desirable to link operational performance measures with _________ to be sure they are strongly correlated.

A) Tangible measurements
B) Basic measurements
C) Soft measurements
D) Formal standards
E) Customer panels