When Translating Abstract Customer Requirements into Concrete Behaviors and Actions,the

Multiple Choice

When translating abstract customer requirements into concrete behaviors and actions,the pertinent information should be gathered and interpreted by _________ to avoid the creation of company-defined standards rather than customer-defined standards.

A) Company managers
B) An objective source such as an outside research firm
C) Contact employees only
D) Company managers and contact employees
E) The company's board of directors