When a Customer Enters John Robert's Spa,which Has a Reputation

Multiple Choice

When a customer enters John Robert's Spa,which has a reputation for extraordinary service,some of the _________ expected of employees are,"greet the client enthusiastically within 8 to 10 seconds," "confirm the client's appointment," and "offer to provide a refreshment."

A) Attitudes
B) Specific behaviors and actions
C) Value dimensions
D) Abstract requirements
E) General requirements