Multiple Choice
John's flight on United Airlines from Chicago to San Francisco departed 2 hours late because of a snowstorm in Chicago.The snowstorm that delayed John's flight is a(n) :
A) Personal service influence
B) Spontaneous negative
C) Predictable service influence
D) Uncontrollable situational factor
E) Temporary personal need hindrance
Correct Answer:
Verified
Correct Answer:
Verified
Q55: One factor that influences adequate service is
Q56: The extent to which customers recognize and
Q57: Product and service features that are unexpected
Q58: During the days following Superstorm Sandy,telephone and
Q59: The weekend cruise cost Jason Riggs $800
Q60: A wildcat strike by garbage collectors in
Q61: Companies that ask customers about their service
Q62: Velma was preparing to take her first
Q63: While the zones of tolerance may vary
Q65: After his home was burglarized,Rich became concerned