After His Home Was Burglarized,Rich Became Concerned About the Safety

Multiple Choice

After his home was burglarized,Rich became concerned about the safety of his wife and three children since he often traveled out-of-town on business.To prevent further burglaries and ensure his family's safety,Rich decided to purchase a home security system from ADT Security Systems.Rich's expectation that an ADT home security system will protect his family and prevent future burglaries is influenced by his ____________.

A) Social needs
B) Derived service expectations
C) Personal service philosophy
D) Perceived service alternatives
E) Adequate service expectations