Multiple Choice
A wildcat strike by garbage collectors in a large metropolitan city during prime tourist season will most likely cause tourists to cut short their visit and have a poor image of the city.The wildcat garbage strike is an example of a(n) :
A) Personal service influence
B) Predictable service influence
C) Uncontrollable situational factor
D) Spontaneous negative
E) Temporary personal need hindrance
Correct Answer:

Verified
Correct Answer:
Verified
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