Multiple Choice
Oakley Millwork is a supplier of products used in the construction industry.It has a published policy that if a customer places an order from its catalog and the product is not available for immediate delivery,the customer gets the item free.Oakley Millwork's policy is an example of a(n) :
A) Explicit service promise
B) Word-of-mouth communication
C) Situational factor
D) Implicit service promise
E) Service predicator
Correct Answer:
Verified
Correct Answer:
Verified
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