Historically,the Japanese Have Had Poor Dental Care

Multiple Choice

Historically,the Japanese have had poor dental care.As part of their beauty regimen,the Japanese do have a habit of lightening and whitening their skin.Teethart has developed "tooth manicure" salons,which allow Japanese to match their teeth coloration to their skin.Each treatment takes place in a private booth,which contains an ergonomically-designed chair,muted lights and New Age-style music.The walls are painted calming shade of blues and greens.By using physical evidence to reduce anxiety,Teethart is narrowing provider _____ of the gaps model of service quality.

A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4