As Shirley Responded to a Personnel Director's Concerns About Changing

Multiple Choice

As Shirley responded to a personnel director's concerns about changing to the health-care plan her firm offered,she said,"I can see why you feel that way.We do have a lot of forms to fill out.Others felt the same way,but they found that it is not nearly as cumbersome as they expected.Here's a letter from…." Which method is Shirley using to respond to this objection?

A) Compensation
B) Revisit
C) Indirect denial
D) Direct denial
E) Referral