During a Sales Presentation,the Salesperson,Kiara,informs the Customer That the Zeus

Multiple Choice

During a sales presentation,the salesperson,Kiara,informs the customer that the Zeus water reclamation system is the best system available in the market in the $50-$60 price range.He misunderstands the description partly because of the unnecessary technical details and partly because of the distraction caused by his secretary who comes in during the presentation and asks for his signature.In the context of the communication process,Kiara is _____,the customer is _____,and the secretary is _____ in this scenario.

A) decoding;encoding;giving feedback
B) decoding;giving feedback;creating noise
C) encoding;decoding;giving feedback
D) encoding;decoding;creating noise
E) decoding;encoding;creating noise