During a Sales Presentation,the Salesperson,Sabrina,needs to Refrain from Speaking After

Multiple Choice

During a sales presentation,the salesperson,Sabrina,needs to refrain from speaking after asking her customer a difficult question.Tolerating silence is often important to:

A) provide the customer time to think.
B) provide the customer with an opportunity to end the meeting.
C) help shift from the intimate to the social zone.
D) allow the customer to reveal underlying tension.
E) encourage the customer to show his or her anxiety.