Question 1

When in doubt,a firm handshake is always welcomed.

Accepted Answer

A) True 
 B)False  False

Question 2

When peer pressure in a team is more important to members than making the right decision,that team may develop what is termed ________.

Accepted Answer

A)   increased performance levels
B)   groupthink
C)   effective team work
D)   diversity of views B

Question 3

Avoiding eye contact is a great way to see if someone is not telling the truth.

Accepted Answer

A) True 
 B)False  False

Question 4

A key advantage of teamwork is ________.

Accepted Answer

A)   it is easier to get a consensus
B)   work is usually done more quickly
C)   improved acceptance of solutions
D)   all of the above

Question 5

The receiving element in the listening process can be blocked by ________.

Accepted Answer

A)   poor acoustics
B)   noise
C)   inattention
D)   all of the above

Question 6

The most effective meetings are those in which ________.

Accepted Answer

A)   only the group leader talks
B)   everyone shares the responsibility for productivity
C)   parliamentary procedure is used
D)   only the experts on the topic talk

Question 7

List ten examples of tactics used by effective listeners.

Accepted Answer

The answer of List ten examples of tactics used by...

Question 8

A team is likely to work more efficiently if ________.

Accepted Answer

A)   tools and technology are compatible across the team
B)   a clear hierarchy is established
C)   most of the work is done virtually
D)   it is limited to fewer than four members

Question 9

Organizational communication can be achieved most effectively through ________.

Accepted Answer

A)   individual conversations
B)   memos
C)   reports
D)   in-person or online meetings

Question 10

Two rival candidates in the race for mayor of Springton are scheduled to speak on education policies in the city,a controversial topic.Each will be promoting his plan for education.Which type of listening will help listeners decide which plan is likely to be successful?

Accepted Answer

The answer of Two rival candidates in the race for...

Question 11

In a meeting with colleagues,Tom was presenting his ideas for gathering detailed information on customers.Tom feels strongly that having detailed profiles of each customer will dramatically increase sales; however,while the general reception of Tom's ideas were positive,several concerns were expressed over privacy.In a later report,Tom made no mention of these concerns.It is possible that during the meeting,Tom was ________.

Accepted Answer

A)   listening selectively
B)   perceiving selectively or defensively
C)   listening deceptively
D)   demonstrating arrogance

Question 12

For many companies,creating online avatars to experience meetings,training sessions,and sales presentations are more for fun than for profit.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is an example of constructive criticism?

Accepted Answer

A)   Your argument will be stronger if you rewrite the introduction to include more details about the event.
B)   There were three factual errors in the document you sent. Lately, you have been very careless.
C)   Your meaning is unclear; you should rework the document for more clarity.
D)   Your method of organizing information is inappropriate for the subject.

Question 14

Which of the following is NOT an advantage of virtual offices?

Accepted Answer

A)   The technology allows the business to build a repository of organizational knowledge over the long term.
B)   The physical distance between participants tends to reduce distractions.
C)   Large companies can encourage a sense of community even as companies grow too large for conventional interaction.
D)   Using meeting technologies saves wear on employees.

Question 15

A key to good listening is to pay attention to verbal and nonverbal clues,and ask yourself which of the following?

Accepted Answer

A)   Do they contradict each other?
B)   Are they infallible?
C)   Are they problematic?
D)   Do they amplify each other?

Question 16

As members of a group have a common goal,individual responsibilities are minimal or non-existent.

Accepted Answer

A) True 
 B)False

Question 17

In selective listening,the listeners ________.

Accepted Answer

A)   tend to take control of the conversation
B)   distort the message by tuning out anything that doesn't confirm their assumptions
C)   tune out until they hear something that gets their attention
D)   do all of the above

Question 18

________ is when you make up your mind before truly hearing what another person has to say.

Accepted Answer

The answer of ________ is when you make up your...

Question 19

Effective teams have a clear sense of purpose.

Accepted Answer

A) True 
 B)False

Question 20

________ allow team members to collaborate on one screen in real time.

Accepted Answer

The answer of ________ allow team members to collaborate on...

Exam 2: Mastering Team Skills and Interpersonal Communication

When in doubt,a firm handshake is always welcomed.

When peer pressure in a team is more important to members than making the right decision,that team may develop what is termed ________.

Avoiding eye contact is a great way to see if someone is not telling the truth.

A key advantage of teamwork is ________.

The receiving element in the listening process can be blocked by ________.

The most effective meetings are those in which ________.

List ten examples of tactics used by effective listeners.

A team is likely to work more efficiently if ________.

Organizational communication can be achieved most effectively through ________.

Two rival candidates in the race for mayor of Springton are scheduled to speak on education policies in the city,a controversial topic.Each will be promoting his plan for education.Which type of listening will help listeners decide which plan is likely to be successful?

For many companies,creating online avatars to experience meetings,training sessions,and sales presentations are more for fun than for profit.

Which of the following statements is an example of constructive criticism?

Which of the following is NOT an advantage of virtual offices?

A key to good listening is to pay attention to verbal and nonverbal clues,and ask yourself which of the following?

As members of a group have a common goal,individual responsibilities are minimal or non-existent.

In selective listening,the listeners ________.

________ is when you make up your mind before truly hearing what another person has to say.

Effective teams have a clear sense of purpose.

________ allow team members to collaborate on one screen in real time.