Question 1

Teams work best with people who have a combination of skills,experiences,information,and talents.

Accepted Answer

A) True 
 B)False

Question 2

The common goal in content listening and critical listening is "understanding."

Accepted Answer

A) True 
 B)False

Question 3

Virtual meetings can be challenging because they offer less visual contact and nonverbal interaction than in-person meetings.

Accepted Answer

A) True 
 B)False

Question 4

While working in teams is productive for the individual,the group effort is less creative than an individual effort.

Accepted Answer

A) True 
 B)False

Question 5

Two rival candidates for the office of Student Body President at Acadia University must debate a given topic before the election.Describe the three types of active listening and state how each type of listening can help listeners choose a candidate to vote for.If you were the speaker,which type of listening do you think would help your campaign?

Accepted Answer

The answer of Two rival candidates for the office of...

Question 6

A ________ conversation is one that takes place on a messaging device.It concerns the activity at which the communicator is present,involves a wider audience than is present at the activity,and it occurs with the approval of the activity leader.

Accepted Answer

The answer of A ________ conversation is one that takes...

Question 7

A unit of two or more people who work together to achieve a goal is a/an ________.

Accepted Answer

The answer of A unit of two or more people...

Question 8

Constructive criticism delivers criticism with no effort to stimulate improvement.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is good etiquette for online business communications?

Accepted Answer

A)  Use informal and nonstandard spelling, grammar, and punctuation. 
B)  Multitask while using IM or other tools. 
C)  Always use the "reply all" function to reply to emails. 
D)  Assume that what you type will be read by your boss or the security staff.

Question 10

All of the following are elements in the listening process EXCEPT ________.

Accepted Answer

A)  interpreting 
B)  evaluating 
C)  remembering 
D)  focusing

Question 11

Minutes should be taken ________.

Accepted Answer

A)  only at larger or more formal meetings 
B)  only at smaller or more informal meetings 
C)  at every meeting 
D)  only when some members of the group cannot be present

Question 12

Team conflict may be good if it ________.

Accepted Answer

A)  forces important issues into the open 
B)  allows weak employees to contribute 
C)  gets every employee to think alike 
D)  creates a tighter organization

Question 13

It is better to have open and direct approaches for dealing with problems when writing collaboratively.

Accepted Answer

A) True 
 B)False

Question 14

When writing collaboratively,it is wise to all work together on every section.

Accepted Answer

A) True 
 B)False

Question 15

Sensient Solutions picked out a team from its employees to research and develop a new software product.The team outlined the requirements for the product and set a deadline for the research process,leaving individual developers free to explore and research their own ideas.When the team finally began to evaluate the results of the research,it was found that a lot of the effort had been duplicated,resulting in a waste of time and resources.Which of the following guidelines for collaborative work did the team ignore?

Accepted Answer

A)  Agree on project goals before the start of the project. 
B)  Clarify individual responsibilities. 
C)  Make sure tools are compatible across the team. 
D)  Give the team time to bond before beginning.

Question 16

"Treating others like you want to be treated" is a valuable etiquette rule.

Accepted Answer

A) True 
 B)False

Question 17

Which listener makes little or no eye contact?

Accepted Answer

A)  The ineffective listener 
B)  The reluctant listener 
C)  The effective listener 
D)  The surface listener

Question 18

The primary benefit of ________ technologies is that you can see subtle facial expressions and gestures,which means that they are good for negotiations and collaborations and that involve complex discussions.

Accepted Answer

The answer of The primary benefit of ________ technologies is...

Question 19

Ellen is the moderator of her company's complaints forum.Customers post their queries or complaints on the forum,and Ellen provides answers or solutions.Which of the following guidelines must Ellen follow?

Accepted Answer

A)  Always start new topics on the original thread; don't change threads. 
B)  Use acronyms to save time and make it easier for readers to skim through. 
C)  Focus on the subject at hand, not on personal characteristics of respondents. 
D)  In order to save time for readers, avoid providing supporting statements.

Question 20

The top management of an automobile company with branches across the country wants to replace in-person meetings for teams that work closely with each other with meetings in virtual worlds,to minimize travel time and costs.Make an argument for the superiority of in-person meetings,describing the disadvantages of the virtual method.

Accepted Answer

The answer of The top management of an automobile company...

Exam 2: Mastering Team Skills and Interpersonal Communication

Teams work best with people who have a combination of skills,experiences,information,and talents.

The common goal in content listening and critical listening is "understanding."

Virtual meetings can be challenging because they offer less visual contact and nonverbal interaction than in-person meetings.

While working in teams is productive for the individual,the group effort is less creative than an individual effort.

A ________ conversation is one that takes place on a messaging device.It concerns the activity at which the communicator is present,involves a wider audience than is present at the activity,and it occurs with the approval of the activity leader.

A unit of two or more people who work together to achieve a goal is a/an ________.

Constructive criticism delivers criticism with no effort to stimulate improvement.

Which of the following is good etiquette for online business communications?

All of the following are elements in the listening process EXCEPT ________.

Minutes should be taken ________.

Team conflict may be good if it ________.

It is better to have open and direct approaches for dealing with problems when writing collaboratively.

When writing collaboratively,it is wise to all work together on every section.

"Treating others like you want to be treated" is a valuable etiquette rule.

Which listener makes little or no eye contact?

The primary benefit of ________ technologies is that you can see subtle facial expressions and gestures,which means that they are good for negotiations and collaborations and that involve complex discussions.

Ellen is the moderator of her company's complaints forum.Customers post their queries or complaints on the forum,and Ellen provides answers or solutions.Which of the following guidelines must Ellen follow?