Which of the Following Statements About Using the Direct Approach

Multiple Choice

Which of the following statements about using the direct approach in negative messages is true?

A) The closing of the message should reiterate the bad news.
B) Direct messages take longer to write, and readers need more time to reach the main idea of the message.
C) One should always offer a sincere apology in the closing of the message.
D) The extent of your explanation for the negative news depends on the nature of the news and your relationship with the reader.