Question 1

Explain social presence theory and social information theory and explain which one you feel is the most valid. Be sure to give examples from your own experience.

Accepted Answer

The answer of Explain social presence theory and social information...

Question 2

________ theory argues that the bandwidth of communication influences the degree to which the communication is personal or impersonal.

Accepted Answer

A)  Social exchange theory 
B)  Social information processing theory 
C)  Cognitive processing theory 
D)  Social presence theory

Question 3

It is always unethical to gossip.

Accepted Answer

A) True 
 B)False

Question 4

Madison gets annoyed because her friend Susannah forwards to her every chain email that lands in her inbox. Madison needs to tell Susannah to stop violating the maxim of _______.

Accepted Answer

A)  quality 
B)  quantity 
C)  manner 
D)  relation

Question 5

Part of the maxim of ________ is using words that the listener will understand.

Accepted Answer

A)  quantity 
B)  quality 
C)  relation 
D)  manner

Question 6

Which of the following statements about the influences on self-disclosure is TRUE?

Accepted Answer

A)  Highly sociable people disclose less. 
B)  You are more likely to self-disclose unfavorable than favorable information. 
C)  Americans, in general, self-disclose more than people in Japan and Germany. 
D)  In initial encounters, women tend to self-disclose more intimately than men.

Question 7

When being praised for his role in diffusing a crisis, the department leader shrugged off taking credit for his success by saying that his team's hard work had made all the difference. This is an example of the maxim of _______.

Accepted Answer

A)  relation 
B)  quality 
C)  self-denigration 
D)  manner

Question 8

The_______ functions as a way of relating to another person positively and immediately.

Accepted Answer

A)  apology 
B)  compliment 
C)  confidential interaction 
D)  excuse

Question 9

Self-disclosure includes talk about yourself to yourself.

Accepted Answer

A) True 
 B)False

Question 10

It is important to give directions to someone who has a speech or language disorder such as
"slow down" or "relax."

Accepted Answer

A) True 
 B)False

Question 11

To directly point out that someone is wrong would violate the maxim of _______.

Accepted Answer

A)  self-denigration 
B)  modesty 
C)  preserving peaceful relations 
D)  approbation

Question 12

When giving a compliment, it is important to use moderation.

Accepted Answer

A) True 
 B)False

Question 13

Read the following apology and identify at least three problems in it. List and discuss what guidelines for effective apologies it violated. "I'm sorry I made you mad. If you wouldn't nag at me all of the time, then I wouldn't get angry so much. I have a lot of pressure on me right now at work and your nagging just sent me over the top. Don't blow this out of proportion. Come on now, I said I was sorry. Why can't you get over it?"

Accepted Answer

The answer of Read the following apology and identify at...

Question 14

Which of the following is TRUE in relation to interruptions?

Accepted Answer

A)  Women interrupt both men and women more than men do. 
B)  Superiors interrupt those in inferior positions more often than the other way around. 
C)  They are the same as back-channeling cues. 
D)  Mothers interrupt their children more than fathers do.

Question 15

The way people follow the stages of conversation should NOT vary.

Accepted Answer

A) True 
 B)False

Question 16

Slips of the tongue do NOT count as self-disclosure.

Accepted Answer

A) True 
 B)False

Question 17

In which type of culture does the text say apologies are most important?

Accepted Answer

A)  culture has no effect on the importance of apologies 
B)  high individualist 
C)  low context 
D)  high collectivist

Question 18

When Phil said, "I need to talk to you about something that may upset you; let's talk in my office," he was using _______.

Accepted Answer

A)  phatic communication 
B)  feedforward 
C)  feedback 
D)  the principle of cooperation

Question 19

Each culture has certain conversational taboos.

Accepted Answer

A) True 
 B)False

Question 20

Discuss the types of unsatisfying conversational partners you have had in your life. Provide three examples from the list given in Chapter 8.

Accepted Answer

The answer of Discuss the types of unsatisfying conversational partners...

Exam 8: Conversational Messages

Explain social presence theory and social information theory and explain which one you feel is the most valid. Be sure to give examples from your own experience.

________ theory argues that the bandwidth of communication influences the degree to which the communication is personal or impersonal.

It is always unethical to gossip.

Madison gets annoyed because her friend Susannah forwards to her every chain email that lands in her inbox. Madison needs to tell Susannah to stop violating the maxim of _______.

Part of the maxim of ________ is using words that the listener will understand.

Which of the following statements about the influences on self-disclosure is TRUE?

When being praised for his role in diffusing a crisis, the department leader shrugged off taking credit for his success by saying that his team's hard work had made all the difference. This is an example of the maxim of _______.

The_______ functions as a way of relating to another person positively and immediately.

Self-disclosure includes talk about yourself to yourself.

It is important to give directions to someone who has a speech or language disorder such as "slow down" or "relax."

To directly point out that someone is wrong would violate the maxim of _______.

When giving a compliment, it is important to use moderation.

Which of the following is TRUE in relation to interruptions?

The way people follow the stages of conversation should NOT vary.

Slips of the tongue do NOT count as self-disclosure.

In which type of culture does the text say apologies are most important?

When Phil said, "I need to talk to you about something that may upset you; let's talk in my office," he was using _______.

Each culture has certain conversational taboos.

Discuss the types of unsatisfying conversational partners you have had in your life. Provide three examples from the list given in Chapter 8.