Question 1

The maxim of self-denigration is most notably observed in Japan.

Accepted Answer

A) True 
 B)False

Question 2

Contrary to earlier research conducted on online disinhibition, other research finds that posts accompanied by an author's photograph actually disclosed more than the posts not identifying the author.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements is a guideline for resisting pressure to self-disclose?

Accepted Answer

A)  allow yourself to be pushed, but only a little 
B)  be aggressive in your refusal 
C)  delay a decision 
D)  tackle the question head-on

Question 4

Explain the rewards and dangers of self-disclosure and list the guidelines for self-disclosing to others.

Accepted Answer

The answer of Explain the rewards and dangers of self-disclosure...

Question 5

Which of the following is a guideline for speaking with someone who has a speech or language disorder?

Accepted Answer

A)  Finish their sentences, granted you know what they will say next. 
B)  Say, "slow down," or "relax" if they're having an especially difficult time. 
C)  Ask for clarification as needed. 
D)  If they are having difficulty, it is okay to seem uninterested or avoid eye contact.

Question 6

Good excuse makers _______.

Accepted Answer

A)  use excuses in moderation 
B)  usually blame others 
C)  make excuses often 
D)  are quick to pass the blame

Question 7

People in the U.S. disclose more than people in Great Britain, Germany, Japan or Puerto Rico.

Accepted Answer

A) True 
 B)False

Question 8

A(n) ________ is an expression of regret or sorrow for having done something or for something that has happened.

Accepted Answer

A)  excuse 
B)  disclaimer 
C)  apology 
D)  rationalization

Question 9

The greeting that opens a conversation is a good example of phatic communication.

Accepted Answer

A) True 
 B)False

Question 10

Raising your hand near your ear is an example of a back-channeling cue to _______.

Accepted Answer

A)  indicate agreement or disagreement 
B)  indicate topic change 
C)  pace the speaker 
D)  ask for clarification

Question 11

Lauren gets frustrated when talking to Bert because he always seems to go off on different topics. Bert could be classified as a _______.

Accepted Answer

A)  monologist 
B)  detour taker 
C)  storyteller 
D)  egotist

Question 12

Approximately half of all couples have at least one partner who _______, which results from a lack of self-disclosure.

Accepted Answer

A)  snoops 
B)  cheats 
C)  reports dissatisfaction 
D)  leaves

Question 13

The order of the five steps in the five-step model of conversation is: opening, feedback, business, feedforward, and closing.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is one of the six steps to an effective handshake?

Accepted Answer

A)  be aggressive 
B)  look at the hand you are shaking 
C)  pump three times for 3-4 seconds 
D)  release your grip immediately after contact

Question 15

To settle the crowd down and get down to business, Carl says, "Okay folks, let's get this meeting started." This is an example of _______.

Accepted Answer

A)  feedforward 
B)  a self-reference 
C)  feedback 
D)  a relational reference

Question 16

Which of the following statements is TRUE about apologies?

Accepted Answer

A)  Men apologize more often than women. 
B)  Apologies by women are more effective. 
C)  Men feel more things require an apology, but they still do not apologize often. 
D)  Apologies by men are more effective.

Question 17

“I wasn't even near that place when it happened," is an example of which type of excuse?

Accepted Answer

A)  I didn't do it 
B)  It wasn't so bad 
C)  Yes, but… 
D)  He/She/They made me do it

Question 18

________ is the skill of communicating genuine involvement, taking responsibility for your thoughts and feelings, and providing appropriate feedback.

Accepted Answer

A)  Other-orientation 
B)  Immediacy 
C)  Expressiveness 
D)  Confidence

Question 19

When closing an email with NRN, this means _______.

Accepted Answer

A)  Notice of Returned Number 
B)  Need Response Now 
C)  Necessary References Needed 
D)  No Reply Necessary

Question 20

Questions such as, "How are you?" "What major are you?" "What are your hobbies?" are all examples of _______.

Accepted Answer

A)  expressiveness 
B)  small talk 
C)  advising 
D)  introductions

Exam 8: Conversational Messages

The maxim of self-denigration is most notably observed in Japan.

Contrary to earlier research conducted on online disinhibition, other research finds that posts accompanied by an author's photograph actually disclosed more than the posts not identifying the author.

Which of the following statements is a guideline for resisting pressure to self-disclose?

Explain the rewards and dangers of self-disclosure and list the guidelines for self-disclosing to others.

Which of the following is a guideline for speaking with someone who has a speech or language disorder?

Good excuse makers _______.

People in the U.S. disclose more than people in Great Britain, Germany, Japan or Puerto Rico.

A(n) ________ is an expression of regret or sorrow for having done something or for something that has happened.

The greeting that opens a conversation is a good example of phatic communication.

Raising your hand near your ear is an example of a back-channeling cue to _______.

Lauren gets frustrated when talking to Bert because he always seems to go off on different topics. Bert could be classified as a _______.

Approximately half of all couples have at least one partner who _______, which results from a lack of self-disclosure.

The order of the five steps in the five-step model of conversation is: opening, feedback, business, feedforward, and closing.

Which of the following is one of the six steps to an effective handshake?

To settle the crowd down and get down to business, Carl says, "Okay folks, let's get this meeting started." This is an example of _______.

Which of the following statements is TRUE about apologies?

“I wasn't even near that place when it happened," is an example of which type of excuse?

________ is the skill of communicating genuine involvement, taking responsibility for your thoughts and feelings, and providing appropriate feedback.

When closing an email with NRN, this means _______.

Questions such as, "How are you?" "What major are you?" "What are your hobbies?" are all examples of _______.