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    Exam 11: Managing People for Service Advantage
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    The "Cycle of Failure" Includes All of the Following EXCEPT
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The "Cycle of Failure" Includes All of the Following EXCEPT

Question 16

Question 16

Multiple Choice

The "Cycle of Failure" includes all of the following EXCEPT ____________.


A) emphasis on rules
B) emphasis on attracting new customers
C) adequate pay and job security
D) low skill levels
E) use of technology to control quality

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