Question 1

A primary difference between Maslow's theory and Herzberg's theory is that:

Accepted Answer

A)   Herzberg thought that money is the prime motivator for employees.
B)   Maslow believed that all employees' needs are basically the same.
C)   Herzberg believed that employees are not particularly motivated by lower-level needs.
D)   Maslow believed that employees are not particularly motivated by lower-level needs. C

Question 2

Which of the following statements regarding employee behavior is NOT true?

Accepted Answer

A)   What would be a favorable consequence for a supervisor is not necessarily desirable for an employee.
B)   The best way for an employee to learn what is expected on the job is by trial and error.
C)   Employee behavior is likely to be unsatisfactory unless the supervisor identifies what the employee should do and explains it to the employee.
D)   Behavior with favorable consequences tends to be repeated. B

Question 3

Job rotation is when a supervisor assigns challenging tasks and gives the employee more decision-making responsibilities.

Accepted Answer

A) True 
 B)False  False

Question 4

Participative management sounds great in theory, but the disadvantages outweigh the advantages.

Accepted Answer

A) True 
 B)False

Question 5

Describe the five core job dimensions.

Accepted Answer

The answer of Describe the five core job dimensions....

Question 6

It does not matter what the reward, as long as a reward exists employees will perform to the highest possible standard.

Accepted Answer

A) True 
 B)False

Question 7

Job enlargement does not result in improved employee performance.

Accepted Answer

A) True 
 B)False

Question 8

Theory X is the better approach to supervisoring employees when tasks must be accomplished quickly.

Accepted Answer

A) True 
 B)False

Question 9

The process of making behavior occur less frequently because it is linked to an undesirable consequence is called:

Accepted Answer

A)   Extinction.
B)   Punishment.
C)   Avoidance.
D)   Positive reinforcement.

Question 10

Which of the following is a disadvantage of the Theory Y approach?

Accepted Answer

A)   It supports the development of negative motivation among employees.
B)   It is often resented by employees.
C)   It does not promote or allow personal growth for the employee.
D)   It is not useful for employees who prefer firm direction from their supervisors.

Question 11

The behavior of a difficult employee can sometimes be improved if the supervisor provides that employee more opportunities for personal fulfillment.

Accepted Answer

A) True 
 B)False

Question 12

When Joe showed up late to work for the third time his supervisor cut him a break by writing him up instead of terminating him. This is an example of positive reinforcement.

Accepted Answer

A) True 
 B)False

Question 13

People are the most important resource that a supervisor is asked to manage.

Accepted Answer

A) True 
 B)False

Question 14

Well-designed jobs lead to increased motivation, higher-quality performance, and higher satisfaction among employees. What three psychological states must employees experience for these outcomes to occur?

Accepted Answer

The answer of Well-designed jobs lead to increased motivation, higher-quality...

Question 15

Which of the following influences of early childhood has a lifelong influence?

Accepted Answer

A)   Music.
B)   Climate.
C)   Affection.
D)   Geographic location.

Question 16

The best way for a supervisor to handle difficult employees is simply to ignore them.

Accepted Answer

A) True 
 B)False

Question 17

The core job dimension that relates to the completion of a whole, identifiable piece of work is called:

Accepted Answer

A)   Task identity.
B)   Skill variety.
C)   Autonomy.
D)   Task significance.

Question 18

Since people tend to be more alike than different, it is a mistake for a supervisor to try to tailor his or her supervisory approach to individual employees.

Accepted Answer

A) True 
 B)False

Question 19

One of the biggest problems that a supervisor must face at work concerns employees with attitude problems who have a negative impact on co-workers.

Accepted Answer

A) True 
 B)False

Question 20

According to Theory Y, employees must be threatened or coerced to get them to accomplish their work objectives.

Accepted Answer

A) True 
 B)False

Exam 4: Motivational Principles As Applied to Supervision

A primary difference between Maslow's theory and Herzberg's theory is that:

Which of the following statements regarding employee behavior is NOT true?

Job rotation is when a supervisor assigns challenging tasks and gives the employee more decision-making responsibilities.

Participative management sounds great in theory, but the disadvantages outweigh the advantages.

Describe the five core job dimensions.

It does not matter what the reward, as long as a reward exists employees will perform to the highest possible standard.

Job enlargement does not result in improved employee performance.

Theory X is the better approach to supervisoring employees when tasks must be accomplished quickly.

The process of making behavior occur less frequently because it is linked to an undesirable consequence is called:

Which of the following is a disadvantage of the Theory Y approach?

The behavior of a difficult employee can sometimes be improved if the supervisor provides that employee more opportunities for personal fulfillment.

When Joe showed up late to work for the third time his supervisor cut him a break by writing him up instead of terminating him. This is an example of positive reinforcement.

People are the most important resource that a supervisor is asked to manage.

Well-designed jobs lead to increased motivation, higher-quality performance, and higher satisfaction among employees. What three psychological states must employees experience for these outcomes to occur?

Which of the following influences of early childhood has a lifelong influence?

The best way for a supervisor to handle difficult employees is simply to ignore them.

The core job dimension that relates to the completion of a whole, identifiable piece of work is called:

Since people tend to be more alike than different, it is a mistake for a supervisor to try to tailor his or her supervisory approach to individual employees.

One of the biggest problems that a supervisor must face at work concerns employees with attitude problems who have a negative impact on co-workers.

According to Theory Y, employees must be threatened or coerced to get them to accomplish their work objectives.