Question 1

Job rotation is the process of switching job tasks among employees in a work group.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT an example of participatory management in action?

Accepted Answer

A)  Emmanuel solicits suggestions from his staff on the best way to meet an important deadline. 
B)  Terri assigns several employees to a self-directed work team. 
C)  Martha gives her employee, Fred, a $50 bonus for a job well done. 
D)  Flagston Industries institutes a quality circle program for employees.

Question 3

According to Herzberg, which of the following statements is most likely to motivate employees?

Accepted Answer

A)  "Your performance continues to fall short of my expectations." 
B)  "If you want this week's paycheck you will work overtime as needed." 
C)  "You're lucky you still have a job with this company." 
D)  "If we close this deal, you will be recognized by top management."

Question 4

According to expectancy theory, employees must be able to perceive a relationship between the effort they put into their work and the accompanying rewards they receive; otherwise, they will not be motivated.

Accepted Answer

A) True 
 B)False

Question 5

Challenging or interesting work and recognition for accomplishments are examples of hygiene factors.

Accepted Answer

A) True 
 B)False

Question 6

According to Theory X, most workers dislike work, avoid responsibility, and must be coerced into working.

Accepted Answer

A) True 
 B)False

Question 7

Bettina's supervisor has assigned her an extremely challenging task and has given Bettina more personal authority in how to perform the task. This is an example of:

Accepted Answer

A)  Job rotation. 
B)  Job enlargement. 
C)  Job enrichment. 
D)  Job security.

Question 8

Which of the following is true about Theory X management?

Accepted Answer

A)  It is never appropriate. 
B)  It takes more of a supervisor's time than Theory Y management. 
C)  It is almost always better to use than Theory Y management. 
D)  It is effective under certain circumstances.

Question 9

Equity theory:

Accepted Answer

A)  Proposes that employees are not motivated by factors in the work environment. 
B)  Suggests that employees are motivated by higher-order needs only after lower-level needs have been satisfied. 
C)  Explains how people strive for fairness in the workplace. 
D)  Holds that employees perform better when they believe their efforts lead to desired rewards.

Question 10

Explain how Maslow's lower and higher level needs are related to Herzberg's hygiene factors and true motivators. Give examples.

Accepted Answer

The answer of Explain how Maslow's lower and higher level...

Question 11

Which of the following is NOT an implication of equity theory for supervisors?

Accepted Answer

A)  It provides another explanation for how perceptions of fairness influence performance. 
B)  It acquaints supervisors with the potential disasters that can occur when rewards are not aligned with employees. 
C)  It helps supervisors determine which employees are the most productive. 
D)  It encourages supervisors to find out what employees want and need and see as just and equitable rewards for their contribution.

Question 12

Frank just hired a new employee named Joe, who appears to have strong social needs. The best way for Frank to motivate Joe is to offer Joe a good benefits package.

Accepted Answer

A) True 
 B)False

Question 13

What is the difference between hygiene and motivation factors?

Accepted Answer

The answer of What is the difference between hygiene and...

Question 14

As the head of a one-parent household, Henrietta must make certain that she and her children are covered by her benefits at work. According to Maslow, Henrietta is probably trying to fulfill which of the following needs?

Accepted Answer

A)  Biological. 
B)  Self-respect. 
C)  Safety. 
D)  Self-fulfillment.

Question 15

According to Maslow's Hierarchy of Needs Theory, a person must satisfy physiological needs before attempting to satisfy safety needs.

Accepted Answer

A) True 
 B)False

Question 16

Job redesign consists of job rotation, job enlargement, and job enrichment.

Accepted Answer

A) True 
 B)False

Question 17

Most psychologists who study human behavior and personality are convinced that all behavior is caused, goal-oriented, and motivated.

Accepted Answer

A) True 
 B)False

Question 18

Increasing the number of tasks an individual performs on the job is called:

Accepted Answer

A)  Job enlargement. 
B)  Job rotation. 
C)  Job enrichment. 
D)  Job redesign.

Question 19

According to the expectancy theory, when nurses' aides perceive that their high-performing co-workers are not being rewarded any more than average or even substandard performers, they will not believe that a performance/reward relationship exists, so they will not be motivated to perform well.

Accepted Answer

A) True 
 B)False

Question 20

If Maslow's theory is correct, a person will be unable to satisfy biological needs until security needs are satisfied first.

Accepted Answer

A) True 
 B)False

Exam 4: Motivational Principles As Applied to Supervision

Job rotation is the process of switching job tasks among employees in a work group.

Which of the following is NOT an example of participatory management in action?

According to Herzberg, which of the following statements is most likely to motivate employees?

According to expectancy theory, employees must be able to perceive a relationship between the effort they put into their work and the accompanying rewards they receive; otherwise, they will not be motivated.

Challenging or interesting work and recognition for accomplishments are examples of hygiene factors.

According to Theory X, most workers dislike work, avoid responsibility, and must be coerced into working.

Bettina's supervisor has assigned her an extremely challenging task and has given Bettina more personal authority in how to perform the task. This is an example of:

Which of the following is true about Theory X management?

Equity theory:

Explain how Maslow's lower and higher level needs are related to Herzberg's hygiene factors and true motivators. Give examples.

Which of the following is NOT an implication of equity theory for supervisors?

Frank just hired a new employee named Joe, who appears to have strong social needs. The best way for Frank to motivate Joe is to offer Joe a good benefits package.

What is the difference between hygiene and motivation factors?

As the head of a one-parent household, Henrietta must make certain that she and her children are covered by her benefits at work. According to Maslow, Henrietta is probably trying to fulfill which of the following needs?

According to Maslow's Hierarchy of Needs Theory, a person must satisfy physiological needs before attempting to satisfy safety needs.

Job redesign consists of job rotation, job enlargement, and job enrichment.

Most psychologists who study human behavior and personality are convinced that all behavior is caused, goal-oriented, and motivated.

Increasing the number of tasks an individual performs on the job is called:

According to the expectancy theory, when nurses' aides perceive that their high-performing co-workers are not being rewarded any more than average or even substandard performers, they will not believe that a performance/reward relationship exists, so they will not be motivated to perform well.

If Maslow's theory is correct, a person will be unable to satisfy biological needs until security needs are satisfied first.