Carmella, a Human Resources Executive, Emphasizes to Her Staff That

Multiple Choice

Carmella, a human resources executive, emphasizes to her staff that the department should focus on serving its "customer," the company's employees. Which activity best expresses treatment of employees as customers?

A) providing employees with the training they need to succeed at work
B) keeping records of whether employees complete training when it is required
C) reporting safety performance to the Occupational Safety and Health Administration
D) directing employees who call to submit their questions in writing on a certain form
E) telling employees what they must do to meet the needs of the HR department