Question 1

Sarah is a designer for a business that installs underground sprinkler systems for residential and commercial customers.Sarah designs and presents systems to prospective customers.Brothers Tom and Bill share the ownership responsibilities.Tom is in charge of commercial accounts and Bill is in charge of residential accounts.Sometimes Tom and Bill double book Sarah's time,creating frustration and animosity.Since they share supervisory responsibility,there is no clear way to decide whose accounts are most important.This type of situation represents a violation of Fayol's ____________ principle.

Accepted Answer

A) division of labor 
B) clarity of objective 
C) priority of assignment 
D) unity of command

Question 2

In Weber's view of a bureaucratic organization,the organization demanded:

Accepted Answer

A) a spirit of pride and loyalty among the workers. 
B) cross-functional teams. 
C) clearly established rules and guidelines that were to be precisely followed. 
D) self-managed teams.

Question 3

Which of the following statements would best summarize Max Weber's views on the role of workers in an organization?

Accepted Answer

A) Workers should be empowered to do whatever it takes to satisfy the needs of customers 
B) Workers will be promoted within the organization depending upon "who they know",rather than "what they know" 
C) Workers should simply follow well-defined procedures 
D) Although top managers must ultimately make the decisions,workers are an important creative resource for a firm,and top management should listen to their ideas

Question 4

To better serve customers,many firms are restructuring to empower front-line employees.

Accepted Answer

A) True 
 B)False

Question 5

Within its production department,Sooner Manufacturing has shift leaders,supervisors,assistant plant managers,plant managers,product group managers,assistant division managers,division managers,an assistant vice president for production,and a vice president in charge of production.Given its multiple layer management structure,Sooner Manufacturing is an example of an)____________ organization.

Accepted Answer

A) tall 
B) wide 
C) cross-functional 
D) decentralized

Question 6

When Eric Schmidt joined Google™,one of the most successful companies of this decade,he tackled the organization function head-on.In speaking at a large conference with Google founders,Sergey Brinn and Larry

Accepted Answer

A) True 
 B)False

Question 7

Bull's-eye,a regional discount retailer,carefully watches and compares its operation with the operations of its closest rivals.This firm does:

Accepted Answer

A) outsourcing. 
B) functional positioning. 
C) core competency ranking. 
D) competitive benchmarking.

Question 8

An informal organization can be a valuable asset to managers attempting to create an environment of harmony among workers and establish the corporate culture.

Accepted Answer

A) True 
 B)False

Question 9

John recently accepted a job in the marketing department with the Burbank Bagel Boys.After just a few days on the job,John learned that the company has many layers of management,and seems to have a rule to cover almost every situation.These conditions suggest that Burbank Bagel Boys is an):

Accepted Answer

A) cross-functional organization. 
B) decentralized organization. 
C) oligopolistic organization. 
D) bureaucratic organization.

Question 10

In open organizations the informal organization can be:

Accepted Answer

A) a hindrance to effective management. 
B) an asset that promotes harmony among workers. 
C) a roadblock to the corporate culture. 
D) part of the formal organization.

Question 11

Fairview Community College is a multi-district college with four campuses.Each campus has one president,two vice presidents,five deans,12 department chairs,over 100 faculty members,and several persons in support roles.The presidents from each campus report to four vice-chancellors and the vice-chancellors report to the chancellor.It is clear that Fairview has a well-defined _____________.

Accepted Answer

A) channel of academic culture 
B) chain of command 
C) responsibility environment 
D) bureaucratic reallocation

Question 12

Departmentalization creates an environment in which people are trained in a variety of managerial responsibilities.

Accepted Answer

A) True 
 B)False

Question 13

Fayol's ____________ principle says that workers' attitudes would create an environment of pride and loyalty within an organization.

Accepted Answer

A) esprit de corps 
B) hierarchy of loyalty 
C) unity of command 
D) equity

Question 14

Introducing change into an organization is an easy task for a manager.

Accepted Answer

A) True 
 B)False

Question 15

Departmentalization by function allows employees opportunity to further develop their skills.

Accepted Answer

A) True 
 B)False

Question 16

Transparency allows two companies to work more efficiently together.

Accepted Answer

A) True 
 B)False

Question 17

Fayol's _____________ principle states that each worker should report to one,and only one,boss.

Accepted Answer

A) division of labor 
B) unity of command 
C) esprit de corps 
D) comparative advantage

Question 18

Martina is an experienced manager with excellent communications skills.The workers in her area are highly skilled and capable of doing their work with very little direct supervision.Martina's span of control is likely to be quite broad.

Accepted Answer

A) True 
 B)False

Question 19

Due to more emphasis on empowerment and more talented and better-educated lower level management,span of control in organizations has ___________.

Accepted Answer

A) increased 
B) decreased 
C) become an obsolete term in organization design 
D) led to tall organizations

Question 20

Cross-functional teams work best when the "voice of the customer" is brought into organizations.

Accepted Answer

A) True 
 B)False

Exam 8: Structuring Organizations for Todays Challenges

In Weber's view of a bureaucratic organization,the organization demanded:

Which of the following statements would best summarize Max Weber's views on the role of workers in an organization?

To better serve customers,many firms are restructuring to empower front-line employees.

When Eric Schmidt joined Google™,one of the most successful companies of this decade,he tackled the organization function head-on.In speaking at a large conference with Google founders,Sergey Brinn and Larry

Bull's-eye,a regional discount retailer,carefully watches and compares its operation with the operations of its closest rivals.This firm does:

An informal organization can be a valuable asset to managers attempting to create an environment of harmony among workers and establish the corporate culture.

John recently accepted a job in the marketing department with the Burbank Bagel Boys.After just a few days on the job,John learned that the company has many layers of management,and seems to have a rule to cover almost every situation.These conditions suggest that Burbank Bagel Boys is an) :

In open organizations the informal organization can be:

Departmentalization creates an environment in which people are trained in a variety of managerial responsibilities.

Fayol's ____________ principle says that workers' attitudes would create an environment of pride and loyalty within an organization.

Introducing change into an organization is an easy task for a manager.

Departmentalization by function allows employees opportunity to further develop their skills.

Transparency allows two companies to work more efficiently together.

Fayol's _____________ principle states that each worker should report to one,and only one,boss.

Martina is an experienced manager with excellent communications skills.The workers in her area are highly skilled and capable of doing their work with very little direct supervision.Martina's span of control is likely to be quite broad.

Due to more emphasis on empowerment and more talented and better-educated lower level management,span of control in organizations has ___________.

Cross-functional teams work best when the "voice of the customer" is brought into organizations.