Question 1

When writing a business letter, if you don't know your intended reader's name, what should you do?

Accepted Answer

use a salutation such as Dear Sir or Madam, Dear Customer (or Client), Colleagues (or Members); use a subject line instead of a salutation; use simplified style

Question 2

Memos have no salutation, complimentary close, or signature block.

Accepted Answer

A) True 
 B)False  True

Question 3

It is a good idea to emphasize good news by putting it in a separate paragraph.

Accepted Answer

A) True 
 B)False  True

Question 4

Sales letters should follow the IDEA sequence.

Accepted Answer

A) True 
 B)False

Question 5

Employers should write a letter of acknowledgement only to applicants they wish to interview.

Accepted Answer

A) True 
 B)False

Question 6

What should you consider about your reader/recipient in regards to how direct your letter or memo is?

Accepted Answer

The answer of What should you consider about your reader/recipient...

Question 7

Email is the preferred medium for sending a collection letter.

Accepted Answer

A) True 
 B)False

Question 8

What is a goodwill statement?

Accepted Answer

The answer of What is a goodwill statement?...

Question 9

It is standard practice to send a form letter to thank a guest speaker.

Accepted Answer

A) True 
 B)False

Question 10

Use the tab button to indicate when a new paragraph begins.

Accepted Answer

A) True 
 B)False

Question 11

It is acceptable to use a list format in a letter of request.

Accepted Answer

A) True 
 B)False

Question 12

When should you use all capitals in a subject line?

Accepted Answer

The answer of When should you use all capitals in...

Question 13

A good-news letter should build up to the good news gradually.

Accepted Answer

A) True 
 B)False

Question 14

What is a "throat clearer"?

Accepted Answer

The answer of What is a "throat clearer"?...

Question 15

List ten common components of a letter.

Accepted Answer

The answer of List ten common components of a letter....

Question 16

A "you-centred" message emphasizes you, the writer.

Accepted Answer

A) True 
 B)False

Question 17

The first step in writing a collection letter is to assess if the debtor is a good or bad credit risk.

Accepted Answer

A) True 
 B)False

Question 18

List three guidelines for correspondence.

Accepted Answer

The answer of List three guidelines for correspondence....

Question 19

IM and text don't replace _______________ for bad, embarrassing, or emotional news.

Accepted Answer

The answer of IM and text don't replace _______________ for...

Question 20

When you are using the pronoun you or your reader's name, what should you do?

Accepted Answer

The answer of When you are using the pronoun you...

Exam 4: Routine and Good-News Correspondence

When writing a business letter, if you don't know your intended reader's name, what should you do?

Memos have no salutation, complimentary close, or signature block.

It is a good idea to emphasize good news by putting it in a separate paragraph.

Sales letters should follow the IDEA sequence.

Employers should write a letter of acknowledgement only to applicants they wish to interview.

What should you consider about your reader/recipient in regards to how direct your letter or memo is?

Email is the preferred medium for sending a collection letter.

What is a goodwill statement?

It is standard practice to send a form letter to thank a guest speaker.

Use the tab button to indicate when a new paragraph begins.

It is acceptable to use a list format in a letter of request.

When should you use all capitals in a subject line?

A good-news letter should build up to the good news gradually.

What is a "throat clearer"?

List ten common components of a letter.

A "you-centred" message emphasizes you, the writer.

The first step in writing a collection letter is to assess if the debtor is a good or bad credit risk.

List three guidelines for correspondence.

IM and text don't replace _______________ for bad, embarrassing, or emotional news.

When you are using the pronoun you or your reader's name, what should you do?