Question 1

What are the three most common types of interference?

Accepted Answer

technical, semantic, and environmental

Question 2

Emoticons, typographical, and short-form spelling are acceptable forms of communication in the workplace.

Accepted Answer

A) True 
 B)False  False

Question 3

Mary, can you have copies of those reports in time for the meeting on Friday.

Accepted Answer

email, meeting

Question 4

You should avoid the temptation to sound sophisticated or erudite when writing across cultures.

Accepted Answer

A) True 
 B)False

Question 5

Name two types of outside stakeholders that external communication aims to inform.

Accepted Answer

The answer of Name two types of outside stakeholders that...

Question 6

The inaccuracies in this report are serious enough that I've asked Gilles Cavanagh to review your work.

Accepted Answer

The answer of The inaccuracies in this report are serious...

Question 7

Your good credit rating is important to you. Protect it by remitting the $142.87 balance on your account immediately.

Accepted Answer

The answer of Your good credit rating is important to...

Question 8

The growth of what type of department illustrates the increasing dependence of business on a favourable platform?

Accepted Answer

A)   Human resources
B)   Public relations
C)   Communications
D)   Program development

Question 9

Your Multiflora bush has been inspected by one of our top nursery workers. It appears that the location selected for planting does not provide adequate sun or drainage for this variety. Even the healthiest Multiflora will not bloom under these conditions. Consequently, we cannot refund the purchase price of your shrub. If you would like assistance choosing a new location for your Multiflora and selecting a replacement for the site, our nursery staff are available for free consultation.

Accepted Answer

The answer of Your Multiflora bush has been inspected by...

Question 10

Following the presentation on Friday, you are invited to a reception in the Board Room, Sumner Hall, from 4:00 until 6:00. Please bring your conference pass with you.

Accepted Answer

The answer of Following the presentation on Friday, you are...

Question 11

What should you do when speaking across cultures?

Accepted Answer

The answer of What should you do when speaking across...

Question 12

Which of the following is not a possible source of environmental interference?

Accepted Answer

A)   Age
B)   Physical appearance
C)   Sex
D)   Wealth

Question 13

What is the most underrated of all the communication skills?

Accepted Answer

The answer of What is the most underrated of all...

Question 14

What type of question often begins with "How," "Why," or "In what way"?

Accepted Answer

The answer of What type of question often begins with...

Question 15

Name three things to avoid when writing in a multicultural context.

Accepted Answer

The answer of Name three things to avoid when writing...

Question 16

What are three questions that employees want answers to?

Accepted Answer

The answer of What are three questions that employees want...

Question 17

While spellcheck will catch misspelled words, it won't catch ________.

Accepted Answer

The answer of While spellcheck will catch misspelled words, it...

Question 18

The Research Committee therefore recommends a five-step rebuilding process to commence in September 2016. The outline below describes each stage of reconstruction along with predicted costs.

Accepted Answer

The answer of The Research Committee therefore recommends a five-step...

Question 19

List three strategies for becoming a good listener.

Accepted Answer

The answer of List three strategies for becoming a good...

Question 20

How does downward communication work?

Accepted Answer

The answer of How does downward communication work?...

Exam 1: Thinking About Communication