Question 1

Which of the following is not an issue that organizational theories deal with?

Accepted Answer

A) The distinguishing characteristics and structure of organizations 
B) The interrelationships among people in organizations 
C) The interactions among people and technology in organizations 
D) The design of human-technology interfaces

Question 2

Ginger is motivated to help her organization improve because she expects to work for it for the rest of my life,and wants to be part of a top-notch organization.This is the logic of which organizational theory?

Accepted Answer

A) Bureaucracy theory 
B) Theory X 
C) Theory Y 
D) Theory Z

Question 3

____________ refers to the organization's specialized job positions,each of which is responsible for different tasks.

Accepted Answer

A) Division of labor 
B) Delegation of authority 
C) Span of control 
D) Line versus staff

Question 4

With management by objectives (MBO)the change agent provides managers with training on

Accepted Answer

A) the goal setting process. 
B) self-efficacy. 
C) the path goal theory. 
D) goal orientation.

Question 5

The field of organizational development is concerned with

Accepted Answer

A) the individual employee's job satisfaction. 
B) the most effective methods for downsizing organizations. 
C) helping organizations make changes that are planned and implemented rationally. 
D) all of the above.

Question 6

Saul is a night shift maintenance worker at New Millennium Enterprises.He would be considered a

Accepted Answer

A) line employee. 
B) staff employee. 
C) consultant. 
D) change agent.

Question 7

Photocopying machines frequently break down.In some organizations such breakdowns are always handled by staff from the photocopy center.Which organizational theory would argue that the secretaries who use the machines should be responsible for fixing all but major problems?

Accepted Answer

A) Theory Y 
B) Sociotechnical systems theory 
C) Open systems theory 
D) Bureaucracy theory

Question 8

Which of the following organizational theories describes organizational functioning but does not recommend specific practices?

Accepted Answer

A) Theory Y 
B) Open systems theory 
C) Bureaucracy 
D) Sociotechnical systems theory

Question 9

A group of New Millennium Enterprises employees meet with a facilitator to improve their performance by learning to work together more effectively.Which OD technique is being used?

Accepted Answer

A) Management by objectives 
B) Survey feedback 
C) Team building 
D) Goal setting

Question 10

Universities have separate departments of mathematics,psychology,music,etc.Which of the characteristics of open systems does this best exemplify?

Accepted Answer

A) Input information 
B) Homeostasis 
C) Coordination and integration 
D) Specialization

Question 11

In some colleges most classes are lectures,whereas in other colleges most classes are seminars.Both approaches serve to educate students.Which of the characteristics of open systems does this best exemplify?

Accepted Answer

A) Transform energy 
B) Specialization 
C) Coordination and integration 
D) Equifinality

Question 12

When the survey feedback OD technique is used,who is usually surveyed?

Accepted Answer

A) Top level management only 
B) All top and middle level management 
C) All employees 
D) Only line employees

Question 13

Which theory was developed to create a rational structure and several principles that would allow for the orderly and efficient functioning of an organization?

Accepted Answer

A) Bureaucracy 
B) Theory X/Theory Y 
C) Open systems theory 
D) Sociotechnical systems theory

Question 14

Public universities must get money from the government,non-profit charities,and students if they are to avoid going broke and closing.Which of the characteristics of open systems does this best exemplify?

Accepted Answer

A) Escape entropy 
B) Cycle of events 
C) Homeostasis 
D) Equifinality

Question 15

Which of the following organizational development techniques is based on goal setting?

Accepted Answer

A) Management by objectives. 
B) Survey feedback. 
C) T-groups. 
D) Teambuilding.

Question 16

Which of the following pairs represents theories whose applications tend to be consistent?

Accepted Answer

A) Theory X; sociotechnical systems theory 
B) Theory Y; open systems theory 
C) Bureaucracy; Theory X 
D) Bureaucracy; open systems theory

Question 17

Universities and colleges teach students how to analyze literature.Which of the characteristics of open systems does this best exemplify?

Accepted Answer

A) Equifinality 
B) Output products 
C) Specialization 
D) Transform energy

Question 18

Weber intended bureaucracy theory to be descriptive.

Accepted Answer

A) True 
 B)False

Question 19

Team building techniques have one of two orientations.What are they?

Accepted Answer

A) Task and interpersonal 
B) Authority and communication 
C) Communication and interpersonal 
D) Intrapersonal and interpersonal

Question 20

The change agent enters into an organization with a specific plan for change.

Accepted Answer