Question 1

Autonomous work groups provide an example of the __________ approach.

Accepted Answer

A) open system theory 
B) Theory X 
C) Theory Y 
D) Theory Z

Question 2

Which factor would NOT lead to acceptance of change by employees?

Accepted Answer

A) providing sufficient information about the change provided. 
B) emphasizing positive experiences with change in the past. 
C) involving employees in the process and allowing them to participate. 
D) providing sufficient financial resources.

Question 3

In the _________ approach team building helps teams improve their performance by helping them work together more efficiently.

Accepted Answer

A) interpersonal 
B) task oriented 
C) communicational 
D) work oriented

Question 4

Universities and colleges accept and enroll students.Which of the characteristics of open systems does this best exemplify?

Accepted Answer

A) Import energy 
B) Escape entropy 
C) Input information 
D) Equifinality

Question 5

Which theory is based on ideas from the natural sciences?

Accepted Answer

A) Theory X/Theory Y 
B) Sociotechnical systems theory 
C) Open systems theory 
D) Bureaucracy theory

Question 6

The OD technique "team building" focuses on

Accepted Answer

A) helping work groups set measurable goals and objectives. 
B) improving a work team's functioning. 
C) increasing the job satisfaction ratings of all members of a work group. 
D) measuring the attitudes of all employees at an organization.

Question 7

State universities keep track of the number of high school graduates so they can anticipate enrollment demands.Which of the characteristics of open systems does this best exemplify?

Accepted Answer

A) Import energy 
B) Escape entropy 
C) Input information 
D) Coordination and integration

Question 8

Which of the following is NOT true about T-groups?

Accepted Answer

A) People can be hurt and upset. 
B) It can cause detrimental effects to the organization. 
C) It is similar to individual psychotherapy. 
D) Some consider it unethical.

Question 9

Universities try to maintain a constant enrollment by basing their number of acceptances on the number of students who graduate or drop out.Which of the characteristics of open systems does this best exemplify?

Accepted Answer

A) Homeostasis 
B) Equifinality 
C) Cycles of events 
D) Specialization

Question 10

The "it's not my job" mentality where each employee has a defined set of tasks to perform represents which aspect of bureaucracies?

Accepted Answer

A) Line vs.staff 
B) Span of control 
C) Delegation of authority 
D) Division of labor

Question 11

Which of the following is NOT true of organizational development?

Accepted Answer

A) It is based on behavioral science principles and procedures. 
B) It is concerned only with lower-level employees. 
C) It is designed to help employees improve their interactions with one another. 
D) It usually involves changing how people do their work.

Question 12

Which organizational theory describes the 10 components common to all general systems?

Accepted Answer

A) Bureaucracy 
B) Theory X/Theory Y 
C) Open systems theory 
D) Sociotechnical systems theory

Question 13

Which OD technique is designed to enhance the communication and interpersonal skills of individual employees through group exercise technique,usually with groups of strangers?

Accepted Answer

A) T-group 
B) Team building 
C) Survey feedback 
D) Management by objectives

Question 14

Which of the following would NOT be an individual characteristic affecting change in organizations?

Accepted Answer

A) self-efficacy. 
B) willingness to change. 
C) positive experiences with change in the past. 
D) support from management.

Question 15

Organizational downsizing refers to

Accepted Answer

A) the way in which companies sell food in smaller and smaller packages for the same amount of money. 
B) the decrease in profits that accompanies international competition. 
C) a reduction in the number of employees. 
D) a reduction in executives' fringe benefits (luxury cars,company jets,$500/night hotel suites,etc.).

Question 16

Which of the following is NOT a characteristic or principle central to the concept of bureaucracy?

Accepted Answer

A) Division of labor 
B) Consideration 
C) Line versus staff 
D) Span of control

Question 17

Theory X/Theory Y was developed by

Accepted Answer

A) Weber. 
B) McGregor. 
C) Katz and Kahn. 
D) Trist and Bamforth.

Question 18

T-groups are

Accepted Answer

A) teamwork groups. 
B) teaching groups. 
C) tutoring groups. 
D) training groups.

Question 19

Sociotechnical systems theory has been associated with

Accepted Answer

A) increased job satisfaction. 
B) increased productivity. 
C) increased turnover. 
D) none of the above

Question 20

An advantage of ________________ is that each job requires relatively few skills.

Accepted Answer