Question 1

Describe why a senior leader's physical presence is critical during a crisis.

Accepted Answer

An organization's degree of preparedness for a potential crisis depends upon senior leaders and other responsible personnel. When there is a crisis, employees will seek guidance from company senior leaders as to how business operations will continue and ways to cope with the situation.

Question 2

How has the Internet affected the way crises are perceived in our society today?

Accepted Answer

The Internet allows millions to analyze and critique virtually every aspect of an organization's response to a crisis. Technologies such as e-mail, Web pages, and social networking sites are weapons for affected organizations and the outside world to use during a crisis. A crisis is instantly visible and viral with the potential to inflict terminal damage on the affected organization. In many cases, there is a minute-by-minute real-time analysis of the financial implications of the crisis by investors, customers, and analysts, as the Internet is linked with investment portfolios.

Question 3

Your leader has appointed you to supervise the risk assessment part of precrisis planning, and, therefore, your first step in the five step process is to assess and rank risks.

Accepted Answer

A) True 
 B)False  False

Question 4

The best indicator of an organization's readiness to respond to a crisis is how it rates on five factors. What are these five factors?

Accepted Answer

The answer of The best indicator of an organization's readiness...

Question 5

A crisis is a high-probability, low-impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly.

Accepted Answer

A) True 
 B)False

Question 6

What is the difference between a press release and a press kit?

Accepted Answer

The answer of What is the difference between a press...

Question 7

All of the following are characteristics of learning organizations EXCEPT:

Accepted Answer

A)   flat horizontal structure.
B)   centralized decision making.
C)   adaptive culture that encourages continuous improvement and change.
D)   strategy is a collaborative effort within the organization and with other companies.

Question 8

Describe the five-step process for crisis risk assessment.

Accepted Answer

The answer of Describe the five-step process for crisis risk...

Question 9

What factors account for the fact that the learning organization is described as more creative and innovative than the traditional organization form?

Accepted Answer

The answer of What factors account for the fact that...

Question 10

Find out if your college or university has a pre-crisis plan. If you find one, read and critique it for its effectiveness and present your findings to your classmates. If there is none, present an argument for having one.

Accepted Answer

The answer of Find out if your college or university...

Question 11

Risk assessment is a common tool used in crisis planning.

Accepted Answer

A) True 
 B)False

Question 12

The primary duties of the crisis leader may include activities such as:
A) coordinating the activities of the crisis management team to ensure that the members work well together.
B) requiring individuals or departments to keep logs of complaints or incidents.
C) monitoring customer and employee complaints and behavior.
D) all of the answers are correct

Accepted Answer

The answer of The primary duties of the crisis leader...

Question 13

A risk assessment process begins with a "what-if" scenario analysis which asks which of the following questions?

Accepted Answer

A)   What could happen?
B)   Where are we vulnerable?
C)   How much will it cost the company?
D)   A and b.
E)   None of the above

Question 14

All of the following are characteristics of traditional organizations EXCEPT:

Accepted Answer

A)   adaptive culture that encourages continuous improvement and change.
B)   stable environment.
C)   vertical structure.
D)   rigid culture that is not responsive to change.

Question 15

Identify the benefits of pre-crisis planning.

Accepted Answer

The answer of Identify the benefits of pre-crisis planning....

Question 16

In terms of a learning organization, employees who engage in continuous learning activities are more likely to be a source for their organizational and competitive advantage.

Accepted Answer

A) True 
 B)False

Question 17

Emerging trends in the current business environment that make crisis management especially important among the skills of leadership include:
A) technological advances.
B) the economic downturn.
C) the overall desirability of learning about risk matrices.
D) all of the answers are correct

Accepted Answer

The answer of Emerging trends in the current business environment...

Question 18

The pre-crisis response plan requires the appointment of a crisis leader. Describe the responsibilities of this person.

Accepted Answer

The answer of The pre-crisis response plan requires the appointment...

Question 19

What advice would you give to a leader who wants to improve his or her organization's communications function so that it is more effective during a crisis?

Accepted Answer

The answer of What advice would you give to a...

Question 20

What is the appropriate role of an organization's top leadership during a crisis?

Accepted Answer

The answer of What is the appropriate role of an...

Exam 12: Crisis Leadership and the Learning Organization

Describe why a senior leader's physical presence is critical during a crisis.

How has the Internet affected the way crises are perceived in our society today?

Your leader has appointed you to supervise the risk assessment part of precrisis planning, and, therefore, your first step in the five step process is to assess and rank risks.

The best indicator of an organization's readiness to respond to a crisis is how it rates on five factors. What are these five factors?

A crisis is a high-probability, low-impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly.

What is the difference between a press release and a press kit?

All of the following are characteristics of learning organizations EXCEPT:

Describe the five-step process for crisis risk assessment.

What factors account for the fact that the learning organization is described as more creative and innovative than the traditional organization form?

Find out if your college or university has a pre-crisis plan. If you find one, read and critique it for its effectiveness and present your findings to your classmates. If there is none, present an argument for having one.

Risk assessment is a common tool used in crisis planning.

A risk assessment process begins with a "what-if" scenario analysis which asks which of the following questions?

All of the following are characteristics of traditional organizations EXCEPT:

Identify the benefits of pre-crisis planning.

In terms of a learning organization, employees who engage in continuous learning activities are more likely to be a source for their organizational and competitive advantage.

Emerging trends in the current business environment that make crisis management especially important among the skills of leadership include: A) technological advances. B) the economic downturn. C) the overall desirability of learning about risk matrices. D) all of the answers are correct

The pre-crisis response plan requires the appointment of a crisis leader. Describe the responsibilities of this person.

What advice would you give to a leader who wants to improve his or her organization's communications function so that it is more effective during a crisis?

What is the appropriate role of an organization's top leadership during a crisis?