Multiple Choice
Which of the following statements regarding customer expectations is appropriate for salespeople to remember?
A) Many relationships fail due to unmet expectations
B) The higher the customer's expectations, the better, provided the seller can meet or exceed those expectations
C) Salespeople must be able to manage their customers' expectations
D) Customer dissatisfaction is often the result of unmet expectations
E) All of the above are correct
Correct Answer:
Verified
Correct Answer:
Verified
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