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    Exam 1: Marketing: Creating and Capturing Customer Value
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    A Consumer Who Is Potentially Profitable but Shifts Loyalty Toward
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A Consumer Who Is Potentially Profitable but Shifts Loyalty Toward

Question 18

Question 18

Multiple Choice

A consumer who is potentially profitable but shifts loyalty toward better deals is referred to as a ________.


A) true friend
B) butterfly
C) stranger
D) barnacle
E) true believer

Correct Answer:

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