The Charge Nurse Is Working with a Group of Staff

Multiple Choice

The charge nurse is working with a group of staff nurses on a hospital unit. When delegating to the staff nurses, the charge nurse determines that there is conflict among the group. The charge nurse should implement what intervention to turn the conflict into unit collaboration?

A) Waiting for the staff nurses to initiate a discussion concerning the problems that are related to the conflict.
B) Performing simultaneous activities when listening to the staff nurses discuss the roots of the conflict.
C) Presenting the staff nurses with documented data that is relevant to the conflict.
D) Briefly summarizing when providing the staff nurses with feedback concerning the conflict.