True/False
Automatic call distribution routes inbound calls to available agents.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q76: Campaign management systems guide users through marketing
Q77: Call scripting systems gather product details and
Q78: CRM predicting technologies help organizations predict customer
Q79: Which of the following operational CRM technologies
Q80: Customer relationship management is a means of
Q81: Which of the following operational CRM technologies
Q82: Which of the following is not a
Q83: Employee relationship management (ERM) provides web-based self-service
Q85: Click-to-talk functions allow customers to click on
Q86: Which of the following operational CRM technologies