Multiple Choice
Which of the following operational CRM technologies does the customer service department typically use?
A) Contact center, web-based self-service, call scripting
B) Sales management, contact management, opportunity management
C) List generator, opportunity management, cross-selling and up-selling
D) List generator, campaign management, cross-selling and up-selling
Correct Answer:
Verified
Correct Answer:
Verified
Q76: Campaign management systems guide users through marketing
Q77: Call scripting systems gather product details and
Q78: CRM predicting technologies help organizations predict customer
Q79: Which of the following operational CRM technologies
Q80: Customer relationship management is a means of
Q81: Which of the following operational CRM technologies
Q82: Which of the following is not a
Q83: Employee relationship management (ERM) provides web-based self-service
Q84: Automatic call distribution routes inbound calls to
Q85: Click-to-talk functions allow customers to click on