If a Patient Remains Dissatisfied After Discussing a Bill, ____

Multiple Choice

If a patient remains dissatisfied after discussing a bill, ____.

A) document all comments and relay the information to the physician
B) tell the patient that you are sorry he is dissatisfied, but the bill stands
C) turn the patient's bill over to a collection agency
D) terminate the patient's care until the bill is paid
E) ask the patient if he is willing to negotiate the charges