Multiple Choice
Your first priority when responding to a complaint of an angry patient is to ____.
A) take careful notes
B) stay calm and try to pacify the caller
C) promise the patient that the issue will be resolved
D) follow up promptly on the problem
E) let the physician know there is a problem
Correct Answer:
Verified
Correct Answer:
Verified
Q43: A drop in body temperature during prolonged
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Q46: When placing an outgoing telephone call, ask
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