Multiple Choice
When companies are at the formal stage of social customer service,what is the most important distinction between this and the other stages of development?
A) The number of tools that the company has to answer questions
B) The amount of money they are investing in the social customer service capability
C) The connection between different business units and groups within the company
D) A leader who has the vision to establish the social customer service capability
Correct Answer:
Verified
Correct Answer:
Verified
Q1: When companies begin a social customer service
Q2: Delta,Comcast and Dell continue to represent social
Q3: According to research on social media and
Q4: Forrester has found that 77% of U.S.online
Q5: Consumer expectations of brands continues to grow,as
Q7: There are two primary incentives for companies
Q7: According to data from Twitter,leading B2C companies
Q9: There are three stages of social customer
Q10: According to the White House Office of