Question 1

A software development company is designing an evaluation plan for its software programmers.The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average,or worse.Previously,the company paid software programmers a flat salary and based evaluations on supervisors' opinions.Now,however,the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce.
Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors.
Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce.
The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what?

Accepted Answer

A) Make overly optimistic commitments to customer-facing employees at the company 
B) Spend too much time checking their code in order to eliminate any possibility of error 
C) Develop projects that meet programming requirements but not market requirements 
D) Skip the quality assurance checks that reveal the most damaging software errors 
E) Produce more lines of code than are required to perform a given function

Question 2

What kind of transformation occurs in an assembly process?

Accepted Answer

A) Various components are transported from one location to another. 
B) Data are combined into useable information for a management report. 
C) Various components are put together to create a new product. 
D) Finished products are taken apart for inspection. 
E) Raw materials are mechanically altered.

Question 3

Which of the following best describes total quality management?

Accepted Answer

A) The principle that quality belongs to each person who creates it while performing a job 
B) The consistency of a product's quality from unit to unit 
C) The sum of all activities involved in getting high-quality products into the marketplace 
D) The process by which a company analyzes a competitor's products to identify desirable improvements 
E) A certification program attesting that an operations process has met rigorous requirements

Question 4

When Caterpillar Financial Services changed the whole payments and financing process by improving equipment,retraining employees,and connecting customers to the company's database,this was an example of

Accepted Answer

A) business process re-engineering. 
B) ISO 9000. 
C) getting close to the customer. 
D) back to basics. 
E) six sigma.

Question 5

Bill is working with a system that uses a bill of materials to project the number of components and raw materials needed.It also specifies when they need to arrive.He is most likely using

Accepted Answer

A) warehousing. 
B) master production scheduling. 
C) material requirements planning. 
D) just-in-time. 
E) inventory control.

Question 6

By turning raw materials into finished goods,production creates form utility.

Accepted Answer

A) True 
 B)False

Question 7

In a(n)________ system,the customer is an active participant,but in a(n)________ system,the customer is not an active participant.

Accepted Answer

A) low-contact;high-contact 
B) active;inactive 
C) high-contact;low-contact 
D) high-interaction;low-interaction 
E) low-interaction;high-interaction

Question 8

Of the following products/services,which is the most tangible?

Accepted Answer

A) Child care 
B) A restaurant meal 
C) Car repair 
D) Clothing 
E) Dental work

Question 9

A software development company is designing an evaluation plan for its software programmers.The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average,or worse.Previously,the company paid software programmers a flat salary and based evaluations on supervisors' opinions.Now,however,the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce.
Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors.
Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce.
The choice to use only Measurement Strategy Gamma would be vulnerable to criticism in what way?

Accepted Answer

A) Many factors other than software programming are required for market success. 
B) It sets up a goal that is unattainable. 
C) It underestimates the effect that good software programming can have on the customer's experience. 
D) It would require the company to change its current approach to evaluating software programmers. 
E) It fails to establish a goal that requires any significant effort to achieve.

Question 10

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all the following except

Accepted Answer

A) fixing product defects. 
B) re-engineering. 
C) testing products. 
D) training workers. 
E) keeping records.

Question 11

What is a quality/cost study?

Accepted Answer

The answer of What is a quality/cost study?...

Question 12

What is a process layout?

Accepted Answer

The answer of What is a process layout?...

Question 13

In a(n)________ layout,equipment and people are grouped together according to their function.

Accepted Answer

A) assembly line 
B) process 
C) product 
D) customer-oriented 
E) flexible

Question 14

Which of the following emphasizes computer software and computer networks instead of production machines?

Accepted Answer

A) Machine manufacturing 
B) Digital processing 
C) Soft manufacturing 
D) Electronic processing 
E) Technological manufacturing

Question 15

In low-contact systems,capacity should be set at the level of average demand,but in high-contact systems,capacity should be set at the level of peak demand.

Accepted Answer

A) True 
 B)False

Question 16

When comparing manufacturing and service operations,it is correct to say that

Accepted Answer

A) only manufacturing operations transform raw materials into finished products. 
B) most service operations are pure service. 
C) service operations are more complex than goods production. 
D) quality considerations are defined and managed in a similar way in both the service sector and in manufacturing operations. 
E) all of these statements are correct.

Question 17

Which of the following best describes value-added analysis?

Accepted Answer

A) A TQM tool in which groups of employees work together to improve quality 
B) The process of evaluating all work activities,materials flows,and paperwork to determine the value that they create for customers 
C) The process by which a company implements the best practices from its own past performance and those of other companies to improve its own products 
D) The process by which a company analyzes a product to identify possible improvements 
E) A total company commitment to quality management at every stage of the process

Question 18

What is the difference between high-contact and low-contact services? Give an example of each.

Accepted Answer

The answer of What is the difference between high-contact and...

Question 19

What is the power of a product (both goods and services)to satisfy a human want called?

Accepted Answer

A) Service 
B) Benefit 
C) Purpose 
D) Function 
E) Utility

Question 20

Firms with increasing productivity rates can provide higher wage increases to workers more easily than firms with declining productivity rates.

Accepted Answer

A) True 
 B)False

Exam 10: Operations Management,productivity,and Quality

What kind of transformation occurs in an assembly process?

Which of the following best describes total quality management?

When Caterpillar Financial Services changed the whole payments and financing process by improving equipment,retraining employees,and connecting customers to the company's database,this was an example of

Bill is working with a system that uses a bill of materials to project the number of components and raw materials needed.It also specifies when they need to arrive.He is most likely using

By turning raw materials into finished goods,production creates form utility.

In a(n) system,the customer is an active participant,but in a(n) system,the customer is not an active participant.

Of the following products/services,which is the most tangible?

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all the following except

What is a quality/cost study?

What is a process layout?

In a(n) ________ layout,equipment and people are grouped together according to their function.

Which of the following emphasizes computer software and computer networks instead of production machines?

In low-contact systems,capacity should be set at the level of average demand,but in high-contact systems,capacity should be set at the level of peak demand.

When comparing manufacturing and service operations,it is correct to say that

Which of the following best describes value-added analysis?

What is the difference between high-contact and low-contact services? Give an example of each.

What is the power of a product (both goods and services) to satisfy a human want called?

Firms with increasing productivity rates can provide higher wage increases to workers more easily than firms with declining productivity rates.

Exam 10: Operations Management,productivity,and Quality

What kind of transformation occurs in an assembly process?

Which of the following best describes total quality management?

When Caterpillar Financial Services changed the whole payments and financing process by improving equipment,retraining employees,and connecting customers to the company's database,this was an example of

Bill is working with a system that uses a bill of materials to project the number of components and raw materials needed.It also specifies when they need to arrive.He is most likely using

By turning raw materials into finished goods,production creates form utility.

In a(n) ________ system,the customer is an active participant,but in a(n) ________ system,the customer is not an active participant.

Of the following products/services,which is the most tangible?

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all the following except

What is a quality/cost study?

What is a process layout?

In a(n) ________ layout,equipment and people are grouped together according to their function.

Which of the following emphasizes computer software and computer networks instead of production machines?

In low-contact systems,capacity should be set at the level of average demand,but in high-contact systems,capacity should be set at the level of peak demand.

When comparing manufacturing and service operations,it is correct to say that

Which of the following best describes value-added analysis?

What is the difference between high-contact and low-contact services? Give an example of each.

What is the power of a product (both goods and services) to satisfy a human want called?

Firms with increasing productivity rates can provide higher wage increases to workers more easily than firms with declining productivity rates.

In a(n) system,the customer is an active participant,but in a(n) system,the customer is not an active participant.