True/False
One of the objectives of customer benefits package design is to evaluate each attribute in terms of process and service encounter capability.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q62: Gap 3 is the difference between service
Q63: Explain the concept of poka-yoke.
Q64: _ services are those whose customers pay
Q65: Which of the following helps service designers,
Q66: Differentiate between voluntary and involuntary services with
Q68: _ should be kept on every process
Q69: Which of the following is not one
Q70: The SERVQUAL tool for assessing services quality
Q71: Which of the following is not a
Q72: Internal and external services are similar in