Multiple Choice
Which of the following helps service designers, managers, and staff understand why customers did not like certain aspects of a service so they may improve the service?
A) service blueprints
B) SERVQUAL surveys
C) service transaction analysis sheet
D) poka-yokes
E) benefits packages analysis
Correct Answer:
Verified
Correct Answer:
Verified
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Q63: Explain the concept of poka-yoke.
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Q67: One of the objectives of customer benefits
Q68: _ should be kept on every process
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