Multiple Choice
________ should be kept on every process in a service and available on a computer network for all to view.
A) Service blueprints
B) STA sheets
C) CBPs
D) SERVQUALs
E) Gap analyses
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q63: Explain the concept of poka-yoke.
Q64: _ services are those whose customers pay
Q65: Which of the following helps service designers,
Q66: Differentiate between voluntary and involuntary services with
Q67: One of the objectives of customer benefits
Q69: Which of the following is not one
Q70: The SERVQUAL tool for assessing services quality
Q71: Which of the following is not a
Q72: Internal and external services are similar in
Q73: Services process blueprinting places the focus on