Question 1

Instructions: Which of the following are most likely identified as encouragers, restatements, paraphrases, or summarizations?
  Client: "I have been having a tough time with my sons.George has been having difficulty in school and I have an appointment for the third time with a counselor.John is acting up in the junior high and has been sassing his mother frequently.Yet, their grades are OK.I wonder if they need more to do."
Counselor responses follow.Classify the response.
-____ "Both are having trouble in school, yet they are doing OK academically."

Accepted Answer

The answer of Instructions: Which of the following are most...

Question 2

All your clients like to be listened to accurately.If your client is culturally different from you, it may be more difficult for the client to trust you to hear him or her correctly.Which of the following would NOT be helpful to establish the necessary trust?

Accepted Answer

A) Learning the political / power structure of the client's community. 
B) Accurately following the specified treatment plan designated for your client's observed ethnic group. 
C) Appropriate interviewer disclosure and an explanation of your methods. 
D) Enjoying yourself at cultural celebrations.

Question 3

Client observation skills are important in paraphrasing because

Accepted Answer

A) nonverbal patterns of behavior may change the meaning of the client's words. 
B) examples of movement synchrony may show when you hear the client accurately. 
C) repeating patterns of client language may be observed. 
D) all of these.

Question 4

The most important function of summarizations is that

Accepted Answer

A) they feed back the essence of many things that might have been missed otherwise. 
B) they break the routine of paraphrasing, questioning, and encouraging. 
C) they bring together the things a client has been saying in an organized fashion. 
D) they provide an opportunity for the interviewer to summarize his or her own ideas.

Question 5

Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of ____.

Accepted Answer

A) encouraging 
B) paraphrasing 
C) summarizing 
D) empathizing

Question 6

Client: There's this group of girls that make fun of me and call me names, and I feel sad.They keep making fun of my shoes, just 'cause I don't have name brand shoes.I try to ignore them, but still the feeling inside me just hurts. Counselor: You are having trouble at school.Some girls call you names, make fun of your shoes, and it feels hurtful inside.
This response can be classified as _______.

Accepted Answer

A) encouraging 
B) paraphrasing 
C) summarizing 
D) restating

Question 7

Paraphrasing and summarizing communicate to clients ____.

Accepted Answer

A) that it is time for the session to end 
B) that the interviewer is skilled 
C) that they have been listened to 
D) that interviewer talk is important during the helping session

Question 8

Bilingual clients, according to Azara Santiago-Rivera, are ____.

Accepted Answer

A) advantaged 
B) disadvantaged 
C) neither advantaged or disadvantaged 
D) in need of special help

Question 9

Which of the following is TRUE of an accurate paraphrase?

Accepted Answer

A) Clients have an opportunity to correct inaccurate interviewer perceptions. 
B) Avoid parroting the client; capture the essence of client talk. 
C) Use key words used by the client. 
D) All of these choices are true of an accurate paraphrase.

Question 10

Which one of the following is a key interviewer behavior when working with children?

Accepted Answer

A) Be prepared to help children focus on a single issue. 
B) Allow them to play with clay or draw to expend excess energy. 
C) Soften your tone when you must look down at their level. 
D) Ask broad open questions to allow them room for their creative responses.

Question 11

The school or community agency within which you work has a large Puerto Rican community, many of whom still speak Spanish in the home.Assuming your main language is not Spanish, what are some things that you can do to work more effectively with this group? If you come from a Puerto Rican or Spanish background, what advice would you give to English-speaking interviewers?

Accepted Answer

The answer of The school or community agency within which...

Question 12

All of the following are encouragers EXCEPT ____.

Accepted Answer

A) head nods 
B) single-word repetitions 
C) well-phrased open questions 
D) open palm

Question 13

Discuss how you would use the listening skills in working with children and adolescents.

Accepted Answer

The answer of Discuss how you would use the listening...

Question 14

Empathy can be rated as:

Accepted Answer

A) interchangeable. 
B) subtractive. 
C) additive. 
D) all of the above.

Exam 6: Encouraging, Paraphrasing, and Summarizing: Key Skills of Active Listening