Question 1

The ability of Honda to use its fuel-efficient and reliable engines in automobiles, motorcycles, and power generators is an example of

Accepted Answer

A)  contributing to superior customer value. 
B)  creating a product that is difficult for competitors to imitate. 
C)  developing an innovation that can be used in a number of ways. 
D)  simulating an effective system developed by a competitor. 
E)  making a product with a low amount of financial capital.

Question 2

Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?

Accepted Answer

A)  Inbound logistics 
B)  Procurement 
C)  Human resource management 
D)  Firm's infrastructure 
E)  None of the answer choices is correct

Question 3

Ms. Krisak asks the question, "Does the ability to stay on the cutting edge of home interior trends provide our customer tangible benefits?" Under which step of the capabilities assessment profile are distinctive organizational capabilities identified?

Accepted Answer

A)  Sort the core capabilities and competencies according to strategic importance. 
B)  Identify and agree on the key capabilities and competencies. 
C)  Describe all the organizational capabilities and competencies. 
D)  Prepare current product-market profile. 
E)  None of the answer choices are correct.

Question 4

The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs are called

Accepted Answer

A)  strengths. 
B)  core competencies. 
C)  capabilities. 
D)  customer value. 
E)  operations.

Question 5

Preparing a current product-market profile emphasizes organization-customer interactions.

Accepted Answer

A) True 
 B)False

Question 6

Doing an internal analysis is needed for making good strategic decisions.

Accepted Answer

A) True 
 B)False

Question 7

An external audit is a thorough assessment of an organization's various internal functional areas.

Accepted Answer

A) True 
 B)False

Question 8

The ability of Hampton Inn to provide customers moderately-priced accommodation with all the amenities and conveniences travelers want is an example of

Accepted Answer

A)  contributing to superior customer value. 
B)  a second-to-market philosophy. 
C)  operating under a benchmarking philosophy. 
D)  providing a system that is easily duplicated. 
E)  None of the answer choices is correct.

Question 9

Customer value arises from the similarity of products to others, the product is low priced, and the ability of the organization to respond to customer needs.

Accepted Answer

A) True 
 B)False

Question 10

Identifying distinctive organizational capabilities involves

Accepted Answer

A)  preparing an historical product/market profile. 
B)  describing top management organizational capabilities and competencies. 
C)  sorting the core capabilities and competencies according to functional level priorities. 
D)  identifying the functional strategies. 
E)  None of the answer choices is correct.

Question 11

One criterion used to judge organizational strengths and weaknesses is

Accepted Answer

A)  past performance trends. 
B)  comparison against competitors. 
C)  specific goals or targets. 
D)  personal opinions of strategic decision makers or consultants. 
E)  All of the answer choices are correct.

Question 12

Resources that the organization possesses and capabilities that the organization has developed, both of which can be developed into a sustainable competitive advantage, are known as

Accepted Answer

A)  weaknesses. 
B)  strengths. 
C)  opportunities. 
D)  threats. 
E)  None of the answer choices is correct.

Question 13

The organization's major value-creating skills and capabilities that are shared across multiple product lines or multiple businesses are called

Accepted Answer

A)  distinctive organizational capabilities. 
B)  competitive intelligence. 
C)  core weaknesses. 
D)  core competencies. 
E)  core opportunities.

Question 14

Northland Designs' ability to stay on the cutting edge of home interior trends throughout the company is called

Accepted Answer

A)  a distinctive organizational capability. 
B)  a competitive intelligence. 
C)  a core weakness. 
D)  a core competency. 
E)  a core opportunity.

Question 15

Value chain analysis is a systematic way of examining all the organization's functional activities and how well they create customer value.

Accepted Answer

A) True 
 B)False

Question 16

Organizational capabilities are regular, predictable, and sequential patterns of work activity by organizational members.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not a criterion mentioned in the text for determining whether or not resources and capabilities are strengths or weaknesses?

Accepted Answer

A)  Comparison against competitors 
B)  Current performance 
C)  Trends in market share 
D)  Financial ratios 
E)  All of the answer choices are correct.

Question 18

Distinctive organizational competencies are the common capabilities that do not distinguish an organization from its competitors.

Accepted Answer

A) True 
 B)False

Question 19

All of the following reflect questions asked of the management function during the internal audit except

Accepted Answer

A)  Are jobs effectively designed? 
B)  What is the level of employee turnover? 
C)  Is the organization able to raise long-term capital? 
D)  How does the organization treat its employees? 
E)  Does the organization effectively use work teams?

Question 20

________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.

Accepted Answer

A)  Organizational capabilities 
B)  Accumulated knowledge 
C)  Actual work activities 
D)  Organizational routines and processes 
E)  None of the answer choices is correct.

Exam 4: Assessing Strengths and Weaknesses: Doing an Internal Analysis

The ability of Honda to use its fuel-efficient and reliable engines in automobiles, motorcycles, and power generators is an example of

Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?

Ms. Krisak asks the question, "Does the ability to stay on the cutting edge of home interior trends provide our customer tangible benefits?" Under which step of the capabilities assessment profile are distinctive organizational capabilities identified?

The various organizational routines and processes that determine how efficiently and effectively the organization transforms its inputs into outputs are called

Preparing a current product-market profile emphasizes organization-customer interactions.

Doing an internal analysis is needed for making good strategic decisions.

An external audit is a thorough assessment of an organization's various internal functional areas.

The ability of Hampton Inn to provide customers moderately-priced accommodation with all the amenities and conveniences travelers want is an example of

Customer value arises from the similarity of products to others, the product is low priced, and the ability of the organization to respond to customer needs.

Identifying distinctive organizational capabilities involves

One criterion used to judge organizational strengths and weaknesses is

Resources that the organization possesses and capabilities that the organization has developed, both of which can be developed into a sustainable competitive advantage, are known as

The organization's major value-creating skills and capabilities that are shared across multiple product lines or multiple businesses are called

Northland Designs' ability to stay on the cutting edge of home interior trends throughout the company is called

Value chain analysis is a systematic way of examining all the organization's functional activities and how well they create customer value.

Organizational capabilities are regular, predictable, and sequential patterns of work activity by organizational members.

Which of the following is not a criterion mentioned in the text for determining whether or not resources and capabilities are strengths or weaknesses?

Distinctive organizational competencies are the common capabilities that do not distinguish an organization from its competitors.

All of the following reflect questions asked of the management function during the internal audit except

________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.