Multiple Choice
A question on a customer service questionnaire uses the following measurement scale.
This is an example of what type of measurement scale?
A) Taguchi
B) Shewhart
C) Garvin
D) Likert
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q48: Unexpected dissatisfaction occurs when expected quality is
Q49: _ quality is the outcome of the
Q50: The determinants of the American Customer Satisfaction
Q51: _ is an important outcome of a
Q52: Discuss how customer satisfaction measurement efforts can
Q54: _ can be measured by the net
Q55: Customer requirements,as expressed in the customer's own
Q56: The ability to accurately and dependably provide
Q57: Beginning with the step of customer needs
Q58: Considering the design of the La Rosa