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    Managing for Quality
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    Exam 5: Focusing On Customers
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    A Question on a Customer Service Questionnaire Uses the Following
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A Question on a Customer Service Questionnaire Uses the Following

Question 53

Question 53

Multiple Choice

A question on a customer service questionnaire uses the following measurement scale.
A question on a customer service questionnaire uses the following measurement scale.   This is an example of what type of measurement scale? A) Taguchi B) Shewhart C) Garvin D) Likert
This is an example of what type of measurement scale?


A) Taguchi
B) Shewhart
C) Garvin
D) Likert

Correct Answer:

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