Multiple Choice
Questions in a satisfaction survey must be properly designed in order to:
A) be short.
B) cover all facets of the market.
C) achieve actionable results.
D) address more than one issue per question.
Correct Answer:

Verified
Correct Answer:
Verified
Q85: The Kano classification scheme segments customer requirements
Q86: Which of the following is a critical
Q87: Leading customer-oriented practices of successful companies include
Q88: Customer-contact employees are employees who experience "moments
Q89: Employees' ability to convey trust and confidence
Q91: The easiest way to identify customers is
Q92: Customer-focused organizations consider complaints as:<br>A)outcomes of public
Q93: _ are measurable performance levels or expectations
Q94: The _ includes the physical product and
Q95: Leading practices of customer focused organizations include