Multiple Choice
Customer-focused organizations consider complaints as:
A) outcomes of public relations failure.
B) opportunities for improvement.
C) a symptom of systemic defects.
D) the rationale for customer service.
Correct Answer:
Verified
Correct Answer:
Verified
Q87: Leading customer-oriented practices of successful companies include
Q88: Customer-contact employees are employees who experience "moments
Q89: Employees' ability to convey trust and confidence
Q90: Questions in a satisfaction survey must be
Q91: The easiest way to identify customers is
Q93: _ are measurable performance levels or expectations
Q94: The _ includes the physical product and
Q95: Leading practices of customer focused organizations include
Q96: The first step in designing a customer
Q97: "Moments of truth" are instances when:<br>A)new products