Multiple Choice
An inspector at a shirt manufacturer discovered that over fifteen hundred shirts were manufactured with incorrect buttons.The manufacturer sold the shirts at 70% of the normal price to a retailer who specializes in "factory seconds." The revenue lost by the manufacturer is considered:
A) a prevention cost.
B) an appraisal cost.
C) an internal failure cost.
D) an external failure cost.
Correct Answer:

Verified
Correct Answer:
Verified
Q6: For most companies embarking on a quality
Q7: Quality costs in services are generally labor
Q8: Key business drivers represent things that separate
Q9: _ refer to the accumulated intellectual resources
Q10: In services,a measure of quality analogous to
Q12: _ is information that is formed around
Q13: The acronym SMART used to characterize good
Q14: _ measures tell what happened,and _ measures
Q15: Which of the following is NOT a
Q16: A hotel's use of ratings and awards