Multiple Choice
_____ refer to the accumulated intellectual resources that an organization possesses,including information,ideas,learning,understanding,memory,insights,cognitive and technical skills,and capabilities.
A) Copyrights
B) Patents
C) Intellectual capital
D) Knowledge assets
Correct Answer:
Verified
Correct Answer:
Verified
Q4: Should an organization invest more heavily in
Q5: _ systems are software packages that integrate
Q6: For most companies embarking on a quality
Q7: Quality costs in services are generally labor
Q8: Key business drivers represent things that separate
Q10: In services,a measure of quality analogous to
Q11: An inspector at a shirt manufacturer discovered
Q12: _ is information that is formed around
Q13: The acronym SMART used to characterize good
Q14: _ measures tell what happened,and _ measures