Which of the Following Is NOT a Finding Resulting from Managers

Multiple Choice

Which of the following is NOT a finding resulting from managers beginning to define and isolate the full range of quality-related costs?

A) Quality-related costs were much larger than previously reported.
B) Quality-related costs were also related to ancillary services such as purchasing and customer service departments.
C) Most of the costs resulted from poor quality and were avoidable.
D) Clear responsibility for action to reduce avoidable quality issues was assigned.