Question 1

Identify and discuss the key aspects of strategic planning addressed by the Baldrige category of strategic planning.

Accepted Answer

The answer of Identify and discuss the key aspects of...

Question 2

ISO 9000:2000 is a comprehensive business performance framework.

Accepted Answer

A) True 
 B)False

Question 3

Over a period of three years,BSPD applied for the Baldrige Award.In 2000,the company did not receive a site visit.What were some of the key strengths and outstanding practices the examiners recognized about BSPD?

Accepted Answer

The answer of Over a period of three years,BSPD applied...

Question 4

Of the four levels of awards given in Australia,the _____ recipients will demonstrate Approach and Deployment that are well defined,planned,subject to review,and show evidence of improvement over time.

Accepted Answer

A) Foundation in Business Excellence Level 
B) Bronze Award Level 
C) Silver Award Level 
D) Gold Award Level

Question 5

In the context of the Baldrige Award process,deployment refers to refining the approach through cycles of evaluation and improvement.

Accepted Answer

A) True 
 B)False

Question 6

In the Baldrige assessment,_____ refers to how a company refines the approach through cycles of evaluation and improvement,encourages breakthrough change to the approach through innovation,and shares refinements with other relevant work units in the organization.

Accepted Answer

A) deployment 
B) strategy 
C) integration 
D) learning

Question 7

In the context of the criteria for performance excellence,the _____ category provides "real-time" information (measures of progress)for evaluation and improvement of processes and products,in alignment with overall organizational strategy.

Accepted Answer

A) Operations Focus 
B) Measurement, Analysis, and Knowledge Management 
C) Strategic Planning 
D) Results

Question 8

In the context of Australian Business Awards,organizations at the Gold Award level should meet Silver recognition plus be able to demonstrate superior performance in at least three of the categories in the framework and also have scored at least 50 percent in each item.

Accepted Answer

A) True 
 B)False

Question 9

In the context of the criteria for performance excellence,the results category provides "real-time" information for evaluation and improvement of processes and products,in alignment with overall organizational strategy.

Accepted Answer

A) True 
 B)False

Question 10

The Baldrige Award Criteria form a model for business excellence in any organization,whether large or small.

Accepted Answer

A) True 
 B)False

Question 11

Process management activities are:

Accepted Answer

A) included in the Baldrige and the ISO 9000:2000 standards. 
B) included in the Baldrige Criteria but not the ISO 9000:2000 standards. 
C) not included in the Baldrige Criteria but are included in the ISO 9000:2000 standards. 
D) neither included in the Baldrige Criteria nor the ISO 9000:2000 standards.

Question 12

The Performance Excellence Award criteria are based on components of the Malcolm Baldrige National Quality Award,and are geared toward China's unique business environment.

Accepted Answer

A) True 
 B)False

Question 13

The criteria for the Canadian Awards for Business Excellence are similar in structure to the criteria for the:

Accepted Answer

A) Deming Prize. 
B) American Society for Quality Control Award. 
C) Malcolm Baldrige National Quality Award. 
D) ISO 9000 Certification Program.

Question 14

What was the feedback provided by Baldrige examiners to BSPD when BSPD applied for the top-level award in 1999 and received the Texas Quality Award?

Accepted Answer

The answer of What was the feedback provided by Baldrige...

Question 15

The Baldrige Criteria are prescriptive in that they specify detailed procedures for achieving quality.

Accepted Answer

A) True 
 B)False

Question 16

Identify the category of the Baldrige Criteria that directly relates to focusing on customers.List the examination items associated with this category.Explain the specific management processes that comprise each examination item.

Accepted Answer

The answer of Identify the category of the Baldrige Criteria...

Question 17

The Baldrige program creates great value for the U.S.economy.

Accepted Answer

A) True 
 B)False

Question 18

Six Sigma is not a substitute for continuous improvement.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities?

Accepted Answer

A) ISO 
B) Six Sigma 
C) Baldrige Award Criteria 
D) NQI

Question 20

In 2000,New Jersey-based health care provider AtlantiCare began implementing _____ to push its performance levels to new heights.

Accepted Answer

A) the Baldrige Criteria 
B) Six Sigma 
C) the plan-do-check-act cycle 
D) ISO 9000

Exam 10: The Baldrige Framework for Performance Excellence

Identify and discuss the key aspects of strategic planning addressed by the Baldrige category of strategic planning.

ISO 9000:2000 is a comprehensive business performance framework.

Over a period of three years,BSPD applied for the Baldrige Award.In 2000,the company did not receive a site visit.What were some of the key strengths and outstanding practices the examiners recognized about BSPD?

Of the four levels of awards given in Australia,the _____ recipients will demonstrate Approach and Deployment that are well defined,planned,subject to review,and show evidence of improvement over time.

In the context of the Baldrige Award process,deployment refers to refining the approach through cycles of evaluation and improvement.

In the Baldrige assessment,_____ refers to how a company refines the approach through cycles of evaluation and improvement,encourages breakthrough change to the approach through innovation,and shares refinements with other relevant work units in the organization.

In the context of the criteria for performance excellence,the _____ category provides "real-time" information (measures of progress) for evaluation and improvement of processes and products,in alignment with overall organizational strategy.

In the context of Australian Business Awards,organizations at the Gold Award level should meet Silver recognition plus be able to demonstrate superior performance in at least three of the categories in the framework and also have scored at least 50 percent in each item.

In the context of the criteria for performance excellence,the results category provides "real-time" information for evaluation and improvement of processes and products,in alignment with overall organizational strategy.

The Baldrige Award Criteria form a model for business excellence in any organization,whether large or small.

Process management activities are:

The Performance Excellence Award criteria are based on components of the Malcolm Baldrige National Quality Award,and are geared toward China's unique business environment.

The criteria for the Canadian Awards for Business Excellence are similar in structure to the criteria for the:

What was the feedback provided by Baldrige examiners to BSPD when BSPD applied for the top-level award in 1999 and received the Texas Quality Award?

The Baldrige Criteria are prescriptive in that they specify detailed procedures for achieving quality.

Identify the category of the Baldrige Criteria that directly relates to focusing on customers.List the examination items associated with this category.Explain the specific management processes that comprise each examination item.

The Baldrige program creates great value for the U.S.economy.

Six Sigma is not a substitute for continuous improvement.

Which of the following focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities?

In 2000,New Jersey-based health care provider AtlantiCare began implementing _____ to push its performance levels to new heights.