Question 1

Leadership,strategic planning,and _____ categories represent the "leadership triad."

Accepted Answer

A)  measurement, analysis, and knowledge management
B)  Customer Focus
C)  Workforce Focus
D)  Operations Focus B

Question 2

The Baldrige Award is a better fit to the national culture of _____ than it is to the United States.

Accepted Answer

A)  Canada
B)  China
C)  Japan
D)  India C

Question 3

In the 1990s,New Jersey-based health care provider AtlantiCare built its operations around the concept that:?

Accepted Answer

A)  winning a state award is the most important goal.?
B)  patients are the center of everything.?
C)  making profits for shareholders is the principal objective.?
D)  employees are the biggest assets of an organization. B

Question 4

In the first stage of the Baldrige Award process,each application is thoroughly reviewed by approximately seven examiners chosen from among leading professionals in business,education,health care,and nonprofits (all of whom are volunteers).

Accepted Answer

A) True 
 B)False

Question 5

In the Baldrige assessment,_____ refers to the extent to which the approach is applied by a company in addressing item requirements relevant and important to the organization,the approach is applied consistently,and the approach is used by all appropriate work units.

Accepted Answer

A)  strategy
B)  deployment
C)  results
D)  process

Question 6

Six Sigma projects can be categorized in different levels,based upon their impact on results.Level 1 projects:

Accepted Answer

A)  directly affect operations by avoiding expenditures.
B)  result in redeployment of resources inside an organization to increase operating efficiency or productivity.
C)  directly affect an organization's profit margin.
D)  directly affect operations by increasing the chances of obtaining higher future revenues.

Question 7

In 2005,Baldrige introduced the concept of _____-which refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future,and to prepare for real-time or short-term emergencies-into the criteria.

Accepted Answer

A)  sustainability
B)  adaptability
C)  innovativeness
D)  proactivism

Question 8

The Canadian Awards for Business Excellence quality criteria are similar in structure to the Baldrige Award Criteria.

Accepted Answer

A) True 
 B)False

Question 9

Explain how the Baldrige Criteria,ISO 9000:2000,and Six Sigma approach process management.

Accepted Answer

The answer of Explain how the Baldrige Criteria,ISO 9000:2000,and Six...

Question 10

Which of the following statements is true of AtlantiCare?

Accepted Answer

A)  The Home Health Division of AtlantiCare was awarded HomeCare Elite status by OCS Inc.
B)  It established the TLT Center in 2006.
C)  It established a series of Baldrige Sharing Days exclusively for small organizations that want to travel the same road to improvement.
D)  Its efforts resulted in a very high market share due to which there was a decrease in revenues.

Question 11

In the 1990s,New Jersey-based health care provider AtlantiCare adopted the:

Accepted Answer

A)  plan-do-check-act cycle.
B)  Baldrige Criteria.
C)  5Bs performance excellence framework.
D)  the tight-loose-tight process.

Question 12

The competitive strategy level is where organizational strategy and Six Sigma must align,because it is at this level that the tools of Six Sigma can be most effectively applied.

Accepted Answer

A) True 
 B)False

Question 13

ISO typically focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities.

Accepted Answer

A) True 
 B)False

Question 14

The _____ represent the underlying philosophy of the Baldrige Criteria.

Accepted Answer

A)  Core Values and Concepts
B)  basic elements of improvement
C)  principles of quality management
D)  Quincunx

Question 15

Six Sigma can have a significant impact on the cost of quality because of its focus on financial return.

Accepted Answer

A) True 
 B)False

Question 16

Joseph Juran viewed the Baldrige Award as a competition,which was fundamentally at odds with his teachings.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is true of the development of the Baldrige Criteria?

Accepted Answer

A)  The initial set of criteria in 1988 had 20 items with 30 areas to address.
B)  The set of criteria in 1997 had 62 items and 278 areas to address.
C)  The word "quality" was judiciously included in the mid-1990s.
D)  In 1999, the criteria were reworded in a question format.

Question 18

In the context of the criteria for performance excellence,the strategic planning category is positioned as the foundation for all other categories in the systems framework that underlies the Baldrige philosophy.

Accepted Answer

A) True 
 B)False

Question 19

Broadway Inc.is a leading automobile manufacturer.To achieve customer satisfaction,during the process of producing a product or service,its management continuously gathers information needed by internal customers for process control activities to ensure that the product or service is meeting the critical to quality parameters.The management of Broadway Inc.is said to be following the _____ methodology.

Accepted Answer

A)  Six Sigma
B)  ISO 9000:2000
C)  Baldrige Award Criteria
D)  Deming

Question 20

Cindy Hayes,the CEO of Spurling Inc.,wants the organization to focus on measuring product quality,driving process improvement,and cost savings throughout the organization.To this end,she makes different teams and provides champions to sponsor projects,provides training resources,and communicates progress and achievements.The entire plan is integrated into the strategic planning process.Project selections are made based on understanding of the financial as well as the nonfinancial benefits to the organization.Cindy Hayes is practicing the _____ methodology to lower the cost of quality because of its focus on the financial return.

Accepted Answer

A)  Deming
B)  ISO 9000:2000
C)  NQI
D)  Six Sigma

Exam 10: The Baldrige Framework for Performance Excellence

Leadership,strategic planning,and _____ categories represent the "leadership triad."

The Baldrige Award is a better fit to the national culture of _____ than it is to the United States.

In the 1990s,New Jersey-based health care provider AtlantiCare built its operations around the concept that:?

In the first stage of the Baldrige Award process,each application is thoroughly reviewed by approximately seven examiners chosen from among leading professionals in business,education,health care,and nonprofits (all of whom are volunteers).

In the Baldrige assessment,_____ refers to the extent to which the approach is applied by a company in addressing item requirements relevant and important to the organization,the approach is applied consistently,and the approach is used by all appropriate work units.

Six Sigma projects can be categorized in different levels,based upon their impact on results.Level 1 projects:

In 2005,Baldrige introduced the concept of _____-which refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future,and to prepare for real-time or short-term emergencies-into the criteria.

The Canadian Awards for Business Excellence quality criteria are similar in structure to the Baldrige Award Criteria.

Explain how the Baldrige Criteria,ISO 9000:2000,and Six Sigma approach process management.

Which of the following statements is true of AtlantiCare?

In the 1990s,New Jersey-based health care provider AtlantiCare adopted the:

The competitive strategy level is where organizational strategy and Six Sigma must align,because it is at this level that the tools of Six Sigma can be most effectively applied.

ISO typically focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities.

The _____ represent the underlying philosophy of the Baldrige Criteria.

Six Sigma can have a significant impact on the cost of quality because of its focus on financial return.

Joseph Juran viewed the Baldrige Award as a competition,which was fundamentally at odds with his teachings.

Which of the following statements is true of the development of the Baldrige Criteria?

In the context of the criteria for performance excellence,the strategic planning category is positioned as the foundation for all other categories in the systems framework that underlies the Baldrige philosophy.