Cindy Hayes,the CEO of Spurling Inc

Multiple Choice

Cindy Hayes,the CEO of Spurling Inc.,wants the organization to focus on measuring product quality,driving process improvement,and cost savings throughout the organization.To this end,she makes different teams and provides champions to sponsor projects,provides training resources,and communicates progress and achievements.The entire plan is integrated into the strategic planning process.Project selections are made based on understanding of the financial as well as the nonfinancial benefits to the organization.Cindy Hayes is practicing the _____ methodology to lower the cost of quality because of its focus on the financial return.

A) Deming
B) ISO 9000:2000
C) NQI
D) Six Sigma