Question 1

Which of the following is NOT part of Corning's guidelines for performance excellence?

Accepted Answer

A) Concentrate on cost advantage 
B) Preserve and enhance the historic culture of innovation that had been the guiding light of everything the company accomplished 
C) Twenty weeks of classroom learning. 
D) Ensure that the continuous improvement system was the best in its class.

Question 2

_____ is an organization's value system and its collection of guiding principles.

Accepted Answer

A) Strategy 
B) Governance 
C) Culture 
D) Emotional intelligence

Question 3

As the firm grows,the process of creating and disseminating the desired culture tends to become increasingly difficult because the entrepreneur is no longer involved in the day-to-day activities of the organization.

Accepted Answer

A) True 
 B)False

Question 4

List the six stages of a quality life cycle.

Accepted Answer

The answer of List the six stages of a quality...

Question 5

In which of the following stages of the Baldrige roadmap,do visionary leaders recognize the inherent limitations of a project-based approach to performance improvement?

Accepted Answer

A) Stage 1 
B) Stage 4 
C) Stage 0 
D) Stage 3

Question 6

What are the three basic steps of an organizational change process?

Accepted Answer

The answer of What are the three basic steps of...

Question 7

A well-aligned organization has its processes focused on achieving a shared vision and strategy.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is true about the stage 2 of the Baldrige roadmap to performance excellence?

Accepted Answer

A) At this stage projects succeed often enough for most of the organizations, but the overall culture does not change and system-wide performance excellence is elusive. 
B) At this stage approaches of leadership, such as values deployment and culture building, begin to link and align with the operational processes of the organization. 
C) At this stage organizations opt to wait for mandates and regulations, and they implement change when required to maintain compliance. 
D) At this stage senior leaders begin to experience traction on their organizational transformation strategies.

Question 9

The Six Sigma program provides two simple instruments called Are We Making Progress?

Accepted Answer

A) True 
 B)False

Question 10

Name the two companies that merged to form Veridian Homes.

Accepted Answer

The answer of Name the two companies that merged to...

Question 11

_____ refers to the harmonization of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

Accepted Answer

A) Interlinking 
B) Integration 
C) Perseverance 
D) Accountability

Question 12

With respect to the six stages of a quality life cycle,the implementation stage of a new quality initiative is called:

Accepted Answer

A) adoption. 
B) regeneration. 
C) maturation. 
D) energizing.

Question 13

For quality and performance excellence to truly succeed in an organization,it must define and drive the culture of the organization.

Accepted Answer

A) True 
 B)False

Question 14

Transferring knowledge quickly and efficiently throughout the organization is the basis for modern knowledge management practices.

Accepted Answer

A) True 
 B)False

Question 15

With respect to the six stages of a quality life cycle,in which of the following stages is a new quality initiative used in conjunction with an existing one to give rise to new energy and impact?

Accepted Answer

A) Stagnation 
B) Adoption 
C) Maturation 
D) Regeneration

Question 16

Process changes within an organization are the ones that impact the organization's culture the most rapidly.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true about the stage 4 of the Baldrige roadmap to performance excellence?

Accepted Answer

A) This project-focused phase brings new capabilities to execute initiatives that change routine practices and processes for the better. 
B) At this stage organizations opt to wait for mandates and regulations, and they implement change when required to maintain compliance. 
C) This stage can result in continued improvement or decline as organizations lose focus or become distracted. 
D) At this stage senior leaders begin to experience traction on their organizational transformation strategies.

Question 18

Learning organizations have become skilled in creating,acquiring,and transferring knowledge and in modifying the behavior of their employees and other contributors to their enterprises.

Accepted Answer

A) True 
 B)False

Question 19

As one of the first companies in the United States to institutionalize research and development as a key business strategy,what is Corning known for-innovations in the development of glass products and glass- and ceramics-based applications.These include Gorilla Glass,a tough and damage-resistant?

Accepted Answer

A) development of glass products. 
B) electricity. 
C) technology-based systems. 
D) fireproofing.

Question 20

Managers must take a positive approach to self-assessment findings,no matter how unpleasant they might appear.

Accepted Answer

A) True 
 B)False

Exam 14: Building and Sustaining Quality and Performance Excellence

Which of the following is NOT part of Corning's guidelines for performance excellence?

_____ is an organization's value system and its collection of guiding principles.

As the firm grows,the process of creating and disseminating the desired culture tends to become increasingly difficult because the entrepreneur is no longer involved in the day-to-day activities of the organization.

List the six stages of a quality life cycle.

In which of the following stages of the Baldrige roadmap,do visionary leaders recognize the inherent limitations of a project-based approach to performance improvement?

What are the three basic steps of an organizational change process?

A well-aligned organization has its processes focused on achieving a shared vision and strategy.

Which of the following is true about the stage 2 of the Baldrige roadmap to performance excellence?

The Six Sigma program provides two simple instruments called Are We Making Progress?

Name the two companies that merged to form Veridian Homes.

_____ refers to the harmonization of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

With respect to the six stages of a quality life cycle,the implementation stage of a new quality initiative is called:

For quality and performance excellence to truly succeed in an organization,it must define and drive the culture of the organization.

Transferring knowledge quickly and efficiently throughout the organization is the basis for modern knowledge management practices.

With respect to the six stages of a quality life cycle,in which of the following stages is a new quality initiative used in conjunction with an existing one to give rise to new energy and impact?

Process changes within an organization are the ones that impact the organization's culture the most rapidly.

Which of the following is true about the stage 4 of the Baldrige roadmap to performance excellence?

Learning organizations have become skilled in creating,acquiring,and transferring knowledge and in modifying the behavior of their employees and other contributors to their enterprises.

As one of the first companies in the United States to institutionalize research and development as a key business strategy,what is Corning known for-innovations in the development of glass products and glass- and ceramics-based applications.These include Gorilla Glass,a tough and damage-resistant?

Managers must take a positive approach to self-assessment findings,no matter how unpleasant they might appear.